Health Care Assistant - Boston, United States - Planned Parenthood League of Massachusetts

Planned Parenthood League of Massachusetts

Verified Company

Boston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Full time

Description

Care

No matter what:

PPLM has been a leader in promoting sexual health for more than 90 years. We believe that all people deserve the information and expert services to make informed, personal decisions that affect their health, their lives and their futures. We are the state's leading provider of sexual and reproductive health services. We educate families and empower youth to make responsible choices that lead to healthier lives. We advocate for policies that improve sexual health.

Our Commitment to Diversity, Equity and Inclusion:

PPLM believes sexual health is essential to every person's overall health, well-being and happiness. We recognize that geographical and systemic barriers entrenched in discrimination and stigma prevent people in Massachusetts from having equitable opportunity to choose their own path and access to sexual and reproductive health care. In order to address health equity in communities across Massachusetts in an authentic way, we must start with ourselves. We are taking focused steps to make progress in our own organization. We have embarked on a diversity, equity and inclusion journey that will lead us toward becoming an organization that better reflects our patients and embodies cultural humility. We are wholeheartedly committed to this work.

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The Health Care Assistant (HCA) provides excellent quality of care to patients and supports the health center staff and operations.

The HCA functions in a variety of roles including:

medical assisting, laboratory assisting, providing patient information and support, reception duties, and general administrative support of the health center.

As part of the health center team, the HCAs work closely with each other and all health center staff, including nurses, clinicians, and physicians to achieve patient satisfaction and meet health center efficiency goals.

37.5 hours per week.

Compensation: $21.50/hr.

ESSENTIAL RESPONSIBILITIES:

Perform patient intakes for patient visits, including: taking vitals, collecting medical history, providing patient education and information, securing informed consent for medical services
Assist in family planning procedures to provide clinician and/or patient support.
For health centers that perform abortion services: Assist in abortion procedures to provide physician and/or patient support. Assist nursing staff in the recovery room by providing patient transportation within the health center, taking vital signs, and providing aftercare and providing patient support and information.
For health centers without dedicated Patient Administration staff: Provide front desk coverage (checkin and checkout), including: collecting accurate demographic information, securing insurance information and payment, ensuring accuracy of charges, handling cash in accordance with PPLM policy.
Accurately record information in electronic medical records system, internal logs, and databases.
Clean, stock, organize, and prepare patient rooms in accordance with OSHA requirements and protocols. Stock or store clean and soiled laundry.
Clean, sterilize, and disinfect instruments in accordance with OSHA requirements and protocols.
Perform waived and moderately complex lab testing including requisition preparation/submission and managing specimens in accordance with PPFA protocols and in compliance with governmental regulations and standards.
Perform blood collection for venipuncture and finger stick.
Package products of conception and prepare specimens in accordance with PPFA, federal, and state regulations for disposal or collection by law enforcement agencies.
Assist in onboarding training of new HCA staff through direct observation and explanation of basic tasks.
Supports health center flow by assisting other staff as needed and communicating information to patients and colleagues about waits and delays.
Create and sustain a healthy work environment. Respond positively to directives or requests from management team, physicians, clinicians, and nurses to ensure high quality and efficient patient care.
Adhere to established policies and procedures necessary to meet regulatory requirements with agencies such as DPH, OSHA and PPFA.
Follow HIPAA guidelines and maintains professional confidentiality of all patient health information.
Adhere to PPLMs policies, procedures, and protocols.
Participate in PPLM's efforts to achieve goals for productivity.
Other tasks and responsibilities as needed.

ADDITIONAL RESPONSIBILITIES:

LEVEL II:

Train new HCA staff through utilizing the observation tools and coordinating with Organizational Development team about specific training steps for new employees.
Assist in health center stocking and supplies ordering process.
Assist in management of flow in the health center.
Assist in data collection and visualization to drive improvement to team performance.
Continue HCA I responsibilities as outlined above.

**Additiona