Senior Program Manager - Canton, United States - Point32Health

Description

The Senior Program Manager reports to the Director of Operations Business Performance Management and will be responsible for collaborating with key leadership, cross-functional teams, and key stakeholders, to help improve HPSO Production results and achieve operational excellence. The Senior Program Manager offers guidance, analysis, and solutions to support Production teams in maintaining and enhancing operations performance and processes. This role is critical for enhancing the operational efficiency and effectiveness across HPSO. This individual will be responsible for managing the continuous improvement lifecycle from capturing ideas to delivering benefits, as well as fostering a culture of continuous improvement throughput the organization

Through interviews, research, cost savings, data and process flow analysis, the Senior Program Manager will help HPSO Production teams detect root causes of degradation in performance, operational inefficiencies and create improvements to drive operational excellence and identify administrative cost savings opportunities.

Key Responsibilities/Duties - what you will be doing

• Lead and manage multiple cross-functional continuous improvement projects utilizing Point32Health established project management tools, processes, standards, and techniques are followed
• Understand and translate stakeholder needs to align on priorities, define improvement opportunities and shape transformation program
• Foster and facilitate organization-wide collaboration to solve business problems and provide an independent point of view
• Develop and maintain roadmap for targeted initiatives, integration activities, resources, milestones and key deliverables. Track cross functional issues proactively identifying any risk and mitigations.
• Apply project management expertise to ensure that workflows, processes, risks, communications, resources, and quality are managed appropriately within Point32Health to support the organization:
• Proactive and solutions-oriented management of issues, requiring the ability conceptualize and envision the impact of change, and propose new ways to do business to better meet the needs of HPSO and Point32Health.
• Build and manage key internal relationships across the business area, cross collaboration across functional areas.
• Lead regular cross functional informational or working meetings, including effective agenda planning, facilitation, and tracking/follow up on deliverables until closed.
• Serve as facilitator between partner departments to support performance and relationship management. Manage planning and performance activities across various functions.
• Identifies risk within the context of the broad project and accurately estimates and plans resource usage accordingly
• Exercise judgment to make decisions, or to raise issues to the appropriate level in a timely manner
• Evaluate the cost and feasibility of multiple options/alternatives to resolve project issues and to make recommendations on those issues that best meet both program and corporate Point32Health objectives
• Communicate program updates in a timely, succinct and engaging way to key stakeholders
• Must be highly organized and self-directed, with proven ability to work independently and in a team setting
• Other duties and projects as assigned.

Qualifications - what you need to perform the job

EDUCATION, CERTIFICATION AND LICENSURE:

• Requires a Bachelors' Degree with a Masters' degree preferred (MBA or Healthcare Management); PMP certification or comparable business experience

EXPERIENCE (minimum years required):

• 10 or more year's business or industry experience. 5 + years of program management experience, including leading the most cross -functional high-level initiatives.
• Experience conceptualizing, defining and leading transformation/improvement programs
• Lean Six Sigma preferred

SKILL REQUIREMENTS:

• Ability to process and manipulate large data sets into insights, and actionable recommendations to improve performance
• Growth mindset: curious, continually learns and applies knowledge; challenges existing and practices; contributes and adopts new ideas and approaches
• Works well with others; build strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration
• Ability to convey ideas and updates (in both verbal and written communication) clearly and effectively across all levels of the organization
• Professional and structure approach to program delivery; ability to work under pressure and to tight deadlines
• Ability to build strong relationships with multiple stakeholders to shape programs from high level objectives, address concerns and effect change
• Works independently, directing their initiative, ownership and energy to getting things done
• Outstanding communication and relationship management skills required, including the ability to effectively manage difficult group dynamics to effectively reach a positive outcome; very strong situation leadership skills.
• Highly developed oral and written communication skills, ability to communicate with and influence internal and external constituents at all levels with confidence.
• Highest level presentation skills including ability to interface and "sell" new ideas and changes to existing programs/processes to a broad range of internal and external contacts, as necessary. Ability to interact with confidence with external and Point32Health senior management.
• Strong negotiating, influencing, and advocacy skills, ability to lead others both internally and externally to ensure the success of the program.
• Ability to navigate political issues using advanced organizational (Point32Health) knowledge.
• Must be flexible and a proponent/champion of change, able to conceptualize and envision the impact of
• Ability to present technical information in a way that establishes rapport, persuades others, and gains understanding.
• Requires the ability to maintain effective and productive peer relationships. Must have the ability to motivate fellow employees by fostering team spirit, an attitude of cooperation, and a commitment to the organization. Requires well-developed interpersonal skills to act in the capacity of liaison to the user community.

Commitment to Diversity, Equity & Inclusion

Point32Health is committed to making diversity, equity, and inclusion part of everything we do-from product design to the workforce driving that innovation. Our DEI strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities.

This job has been posted by Ignyte AI on behalf of Point32Health. Ignyte AI is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of Ignyte AI not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.

Req ID: R7852