Customer Service Representative - Punta Gorda, United States - American Leak Detection of Southwest Florida

American Leak Detection of Southwest Florida Punta Gorda, United States

3 weeks ago

Description

Customer Service Representative

American Leak Detection of Southwest Florida

Port Charlotte, Florida

A little bit about our Company and team

Founded over 40 years ago, and teeming with great people, American Leak Detection has become the world leader in accurate, non-destructive detection of hidden water, sewer, and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, property/apartment managers, drain cleaners, restoration specialists, Homeowners Associations, and municipalities.

Base Pay

Commensurate with Experience

Job Type

Full-time/Year Round

What We Offer:

Hourly pay
Overtime Pay (as applicable)
Paid Vacation
Paid holidays
401K

Desired Qualifications

Enjoy being in a job that rewards intuitive, hardworking, efficient, people who have a keen eye for detail and enjoy working with customers
Ability to deliver excellent customer service
Exceptional team player; fun, energetic, goal oriented, positive, optimistic, and positive attitude
Self-motivated, enjoy working independently, self-starter, organized, and enjoys being self-directed
Neat appearance, and a high standard of professionalism and character.
Bilingual - English & Spanish
Experience with QuickBooks (invoicing and payables)
Experience with Service Titan
Experience with social media
Time-management and organizational skills
Must be able to pass criminal background check and drug screen.

In the job you'll be asked to:

Answer service calls and accurately record information from customers into electronic database
Provide professional and courteous services to all customers
Assist in marketing projects while updating daily schedules and calendars
Set schedule for leak detections, service calls and repairs
Prepare work order and distribute to technician
Dispatch service orders and relay messages via phone, email, text messages or other communication devices
Assist with collections and coordinate with collection agency
Handle customer questions and complaints; when the issue is beyond the representatives' knowledge, forwards to the assigned specialist or other appropriate staff
Contact customers to assess customer satisfaction
Prepare and file invoices and documents, and compose correspondence as requested
Assist in familiarizing newly onboarded Customer Service Representatives in office protocols & procedures
Ability to answer a high volume of calls and/or emails daily

Education & Experience

High School or equivalent
Prior customer service experience is a plus but not required
Veterans from all branches are highly desired & encouraged to apply

Reach out today and let us know you're interested in learning more Visit the Careers section of our website American Leak Detection @

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