- Manage operational and administrative tasks for group block management, including building blocks, entering group rooming lists, overseeing group inventory, billing, and pre-arrival responsibilities as needed.
- Allocate rooms based on guest preferences and requests whenever feasible.
- Serve as a go-to resource for both the hotel and clients, providing necessary information.
- Verify and distribute information as required.
- Maintain a good understanding of sales, reservations, front office, and accounting areas. Possess thorough knowledge of operational areas, guest behaviors, demand periods, and seasons.
- Stay informed about revenue management principles relevant to the hotel by participating in revenue management and sales meetings to ensure financial goals are achieved.
- Demonstrate familiarity with the brand's guest loyalty program and its application to group customers to ensure proper credit for reward programs for meeting planners.
- Attend meetings to stay updated on business trends, new bookings, and modifications to existing bookings.
- Participate in Weekly Strategy Meetings.
- Establish and maintain accurate files and systems for accessing information related to group bookings.
- Deliver professional customer service to both internal and external stakeholders.
- Regularly communicate with group contacts to adjust existing reservations, fulfill special requests, etc.
- Stay informed about current hotel events, activities, operating hours, and available dining options.
- Post charges to guest accounts as necessary.
- Ensure smooth guest departures by providing accurate statements, ensuring guest satisfaction, and collecting outstanding payments.
- Undertake any other assigned duties.
- Proficient in Excel and Outlook.
- Strong organizational skills.
- Experience with hotel PMS systems and operational proficiency.
- Excellent oral and written communication skills; ability to interact effectively with individuals at all levels.
- Superior telephone etiquette.
- Familiarity with general office equipment (e.g., fax machine, copy machine, printers).
- Exhibit tact and good judgment, with proven experience in customer and hotel management interactions.
- Competitive Salary
- Paid Time Off
- Medical, Dental, Vision health insurance
- Robust supplemental insurance for Life, AD&D, Pets, legal and more
- Wellness programs for mental, physical, and financial wellbeing
- Discounts on hotels and travel
- Generous retirement/401k benefits
- Opportunities for education and professional development
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Sales Coordinator - Fort Lauderdale, United States - Renaissance Fort Lauderdale
Description
Job Description
Wurzak Hotel Group is seeking a Sales Coordinator to provide support to the hotel management team, especially sales and catering staff, in various tasks crucial for successful hotel sales. The ideal candidate will perceive this role as a chance for professional growth to enhance sales skills and catering knowledge, exhibit strong administrative abilities, and demonstrate proficiency in multitasking and adapting quickly.
General Requirements
Reasonable accommodations will be provided to enable individuals with disabilities to carry out essential functions.
Education and Experience
Our Perks
Who we are
Wurzak Hotel Group (WHG) is a Philadelphia-based company that owns, develops, and operates premium branded full-service, extended stay, and focus service hotels. WHG's core expertise lies in its unique ability to manage hotels and food and beverage outlets in a dynamic way to maximize returns on investments and foster lasting relationships with guests.
WHG maintains a competitive edge by nurturing talent within the organization that mirrors the entrepreneurial spirit of the leadership team, striving to create value through continuous innovation, meticulous operational focus, and unwavering guest satisfaction. With a solid track record of over 30 years in developing and managing hospitality assets, Wurzak Hotel Group is widely recognized as a leading hospitality firm in the region.
For more information about us, please visit our website.
WHG is an equal opportunity employer dedicated to fostering a diverse workforce and nurturing an inclusive culture where all team members can excel. We have a firm stance against workplace discrimination on the grounds of race, gender, disability, or any other protected status under federal, state, or local laws.
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