Technical Support Representative - Glendale, United States - AMGtime

Description

• Greets customers warmly and determines the reason for calling or chatting
• Identifies client requests or problems, determines the cause, and provides the best solutions by suggesting information about carefully selected products and services
• Opens and maintains customer accounts by recording and updating account information
• Prepares product or service reports by collecting and analyzing customer information
• Compiles reports on overall customer satisfaction
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications
• Become familiar with new and existing clients and their account setup
• Updating selfhelp documents so customers/employees can try to fix problems themselves
• Testing and fixing faulty equipment

• Minimum of one year of customer service experience required
• Familiarity with Windows operating systems
• Basic Networking skills (IP routing...)
• Excellent verbal and written communication skills
• Detailoriented, excellent multitasking and organizational skills
• Team player with a positive attitude
• Analytical problem solver, with strong documentation, computer, and phone skills
• Focus on product and quality of service.

• Paid time off

• Bonus opportunities
• Hourly pay

• 8 hour shift
• Monday to Friday

• Customer service: 1 year (preferred)