Collections Specialist - Chicago, United States - Sonova

Sonova
Sonova
Verified Company
Chicago, United States

2 weeks ago

Mark Lane

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Mark Lane

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Description
Chicago (IL), United StatesCollections Specialist


Who we are

  • In a life without sound, our work provides meaning.
As a leading provider of innovative hearing care solutions, we are not just a company that makes products:
we are a team on a mission to help people enjoy the delight of hearing.

To enable a life without limitations, we - through our core business brands Phonak, Unitron, Connect Hearing, and Advanced Bionics - develop, manufacture, and distribute solutions that push the limits of technology and redefine the future of our industry.

Our talented and committed employees all over the world know they contribute to something greater than themselves - they create sense.


The Way We Work

  • At Sonova we value our employees and prioritize their wellbeing. We believe people do their best and most innovative work in an inclusive environment that provides opportunities for engagement and collaboration across teams while offering flexibility in how work gets done. We designed our work model team by team, empowering teams to customize a working environment that balances individual team needs with business outcomes. By offering work options, we foster more flexible and individualized time management, contribute to healthy worklife integration, increase employee satisfaction, build meaningful partnerships at work, and calibrate productivity to acknowledge you have a life outside of work.

Sonova has chosen a
HYBRID WORK MODEL:

  • Customized by a team that keeps our employees motivated and engaged.
    Sonova Values
  • At Sonova, we come to work every day knowing that continuous innovation across all disciplines, our shared engagement as a team, and our responsible approach to all things we do, bring the delight of hearing to millions of people: to hear better, to listen to music, to communicate effortlessly with friends and loved ones, and to fully enjoy life with all its great variety of sounds. In doing so, our shared core values reflect the corporate culture that defines and unites us as a company across all brands and regions.
  • We Care
  • We care for our employees, customers, and consumers, as well as our shareholders and society.
We drive innovation

  • We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers.
We strive for excellence

  • We act with agility. We aim to excel. We continuously work on improving products, services, processes, and skills, to realize growth.
We take accountability

  • We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity.
We build the best teams

  • We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace.

Collections Specialist - Aurora, Illinois

  • The Collections Specialist is responsible for identifying and reporting inefficiencies and opportunities that enhance the revenue flow. In addition, the Collections Specialist participates in updating denial management tools in preparation for routine annual and midyear coding changes. Analyze the claim, explanation of benefits, correspondence, payor webs, site and/or any additional information necessary to identify the next appropriate action toward account resolution.
  • Follows government and thirdparty payor guidelines to ensure complete and timely followup on claims that have open balances, were rejected, or denied.
  • Collaborates with the Revenue Cycle Analyst to identify patterns and interpret denial trends. Notifies Manager when insurance plans deny services, which are covered based on the contract terms or government guidelines.
  • Works to minimize writeoffs by exhausting all resolution options and performing thorough research/review of all appropriate resources. Adjusts account or requests writeoffs adhering to Connect Hearing policies and procedures.
  • Reviews denial reports and makes recommendations for edit modifications and additions based on claim denials. Analyzes and tracks appeals.
  • Meets productivity and quality standards
  • Research payor and government websites and medical resources, to identify payor claim requirements required to resolve open accounts receivable.
  • Collaborates with Coding Analyst/Specialist or Clinician to resolve codingrelated denials.
  • Targets and reports any internal procedures or processes that may increase days in accounts receivable or delay claim resolution.
  • Interacts with patients, government, and thirdparty payors to respond to billing requests.
  • Provides customer service for patients by responding to inquiries and processing and posting patient credit card payments as needed.
  • Remains current with trends, regulatory requirements, and business strategies related to the revenue cycle.
  • Operates in compliance with all local, state, and Federal laws as well as Company policy and compliance standards
  • Other duties and responsibilities as assigned

Education
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