Telecommunications Specialist - Washington, United States - Non-Departmental Agency

Non-Departmental Agency Washington, United States

2 weeks ago

Full time

Description

Summary

This position is located in the Office of Technology, Services, and Innovation, Enterprise Telecommunications Division. This position provides on-site management and user support of the agency phone system. You'll work with internal teams and vendors to design, install, maintain, and troubleshoot telecommunications equipment and systems.

Duties

As a Telecommunications Specialist, you will be responsible for duties to include, but are not limited to:

Manage the agency's phone system, including procurement, installation, testing, and inventory.
Design and implement telecommunications solutions aligned with USAGM's mission needs.
Respond to service requests, troubleshoot issues, and ensure optimal system functionality.
Manage projects, maintain equipment, and work with vendors on system upgrades.
Serves as Contracting Officer's Representative (COR level 2) to manage and oversee voice services contracts.
Conduct user training on telephony equipment and functionality.
Stay up-to-date on technological advancements and industry regulations.
Manage the agency's emergency telephony system.

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