- Manage large amounts of inbound/outbound calls and chats in a timely, professional and efficient manner
- Identify members' needs, clarify information, research issues and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships with members and coworkers by going above and beyond
- Contribute effectively to individual, department and organizational goals
- Possess a basic understanding of banking and/or credit union regulations
- Be positive and act as a team player within the department and the credit union
- Assist all areas of the credit union, as needed
- Follow Bank Secrecy Act (BSA) policies and procedures as they relate to this position
- Other responsibilities as assigned
- High School diploma required with Associates or Bachelor's degree preferred
- Previous experience in a customer support role/call center environment
- Proven superior customer service skills including ability to cross-sell products and services
- Strong phone and verbal communication skills, along with active listening
- Good written/chat communication skills
- Ability to multi-task, set priorities and manage time effectively
- Team player with high attention to detail, accuracy and thoroughness
- High School diploma required with Associates or Bachelor's degree preferred
- Previous experience in a customer support role/call center environment
- Proven superior customer service skills including ability to cross-sell products and services
- Strong phone and verbal communication skills, along with active listening
- Good written/chat communication skills
- Ability to multi-task, set priorities and manage time effectively
- Team player with high attention to detail, accuracy and thoroughness
- Less than 30 hours/week
- Monday through Friday, some Saturdays
- 401(k) and pension plan
- Sick time
- Employee referral program
- plus more
-
Pedagogical Specialist as Night Watch
5 days ago
Crimson Technologies Hugo, MN, United States Freelance**SALEM International is a non-profit social and relief organization. We are committed to holistic and sustainable care for people with love and compassion.** · To support our team, we are currently seeking a **Pedagogical or Nursing Specialist as a Night Watch (m/f/d)** for our ...
-
Specialized Nurse
5 days ago
ZephyrTech Hills, MN, United States Freelance**We are looking for you as a specialist nurse - intensive care/anesthesia (m/f/d) from Kaiserslautern with nationwide travel readiness for our clients in Hills, MN.** · **What awaits you:** · - **Compensation starting at 6,400 Euros gross per month.** · - **Plus a loyalty bonus ...
-
Specialist doctor
5 days ago
SilverLinx Robbinsdale, United States Full timeOn behalf of our client, we are currently seeking a specialist in otorhinolaryngology (m/f/d) for the greater Gotha area, starting at the next possible date. · The offer: · - Diverse tasks in a modern medical center with flat hierarchies · - Comprehensive range of services in ...
-
Employee (m/f/d) Security and Safety
5 days ago
Neptune Enterprises Lake Camelot, WI, United States Freelance**We are looking for employees (m/f/d) in the security industry in Lake Camelot, WI** · **At a glance** · - Career changers for various areas of deployment · - Starting at 15.50€ gross per hour · - Full-time and part-time options available · - Minimum of 26 days paid vacation · - ...
-
13J Fire Control Specialist
1 week ago
tapwage Arden Hills, United States Part timeJOINT Automated Systems are tools that help provide strategic coordination and situational awareness at the tactical levels of combat. As a Fire Control Specialist, your primary responsibility will be to integrate and process information from multiple users by utilizing the JOINT ...
Call Center Member Connections Specialist Parttime - Maplewood, United States - City & County Credit Union
3 weeks ago
Description
CCCU is looking for a Member Connections Specialist for our credit union's Call Center. You will serve as the liaison between our company and its current and potential members through phone calls, emails and chats. The successful candidate will be able to accept ownership for effectively solving member issues, complaints and inquiries, including simple banking transactions, while keeping member satisfaction at the core of every decision and behavior. You will also educate our members on credit union products and services that will help them be financially successful.
Responsibilities
Skills & Qualifications
Hours & Work Schedule
Benefits