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    Repair Operations Manager, North America - Houston, United States - Valv Technologies

    Valv Technologies
    Valv Technologies Houston, United States

    2 weeks ago

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    Description
    Job ID: 343


    Position:
    Repair Operations Manager, North America


    Schedule:
    Onsite

    Overall Job Purpose


    To facilitate and direct the activities of the staff in the Valve Service Department, to meet the companies strategic objectives and to control resources and expenditures.


    Job Responsibilities:
    Valve Services Department


    • Manage the service department workshop
    • Coordinate service field calls-make sure all employees are fully prepared for site visits
    • Ensure teardown reports and field reports are accurate and done on a timely basis
    • Manage and control the Valve Services Department account and approve expenses
    • Identify areas for improvement and action
    • Lead point of contact for all outage work
    • Ensure all department staff receives feedback on department performance.
    • Promote continuous improvement and cost control
    • Work with quality department to maintain certifications such as V-stamp, ISO, and onsite safety requirements
    Co-ordinate with other Departments


    • Regular management meetings with other department managers
    • Keep other managers up to date on operations
    Business relations with customers


    • Continuous communication and feedback, using feedback to make changes and/or improvements
    • Log customer complaints, areas of concern
    • Ensure corrective action
    • Make visits to customers when necessary
    Management


    • Manage staff according to company standards
    • Provide direction
    • Take responsibility for employee activities
    • Encourage teamwork
    • Identify training requirements
    • Make timely and sound decisions
    • Provide regular performance feedback
    • Implement change without compromising sales, deadlines or quality
    • Follow disciplinary/redundancy procedures where necessary in conjunction with HR
    • Evaluate staffing requirements from sales projections
    • Manage departmental performance against agreed targets and within policies and procedures
    • Contribute to company policies and strategies
    Safety


    • Provide adequate training, information, instruction, and supervision to ensure that work is conducted without harm to people or the environment
    • Taking immediate and appropriate steps to investigation and rectify any risks to people or the environment arising from the work activity
    • Bringing to the prompt attention of senior management any HSE issue that requires their attention
    • Ensuring that all incidents that occur in the workshop are properly recorded and reported and that an investigation is carried out to establish and rectify root causes
    • Motivate others to perform well

    Skills and Abilities:

    • Leadership - leading the service department to achieve organizational goals
    • Communication - ensuring that communication is ongoing and effective between different departments
    • IT - keeping up to date with IT systems in the workplace
    • Team working - fostering an environment of teamwork to ensure that all services are delivered on time and company goals are met
    • Initiative - The ability to take the lead when problems arise or when tasks require completion.
    • Planning - staying ahead of the game and ensuring that plans are clearly communicated for everyone to follow
    • Problem Solving - adapting to the ever changing environment and reacting quickly to meet challenges
    • Identifying any skills gaps in the organization during outages and undertaking recruitment to support this

    Core Qualifications:

    • Degree in Business or Engineering discipline preferred or relevant career experience
    • Minimum (5) years' experience in a global manufacturing company
    • Experience of managing people
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