Customer Services Representative-temp - Bryan, United States - SERCO OF TEXAS - BRAZOS VALLEY

SERCO OF TEXAS - BRAZOS VALLEY

Verified Company

Bryan, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

DUTIES AND RESPONSIBILITIES:

Adheres to the mission of SERCO.
Responsible for overseeing the caseload of Child Care Services to customers ensuring positive outcomes
Provides intake services for applicants seeking subsidized childcare services
Accepts and coordinates referrals for childcare from authorized referral sources
Determines, verifies, and documents eligibility and notifies parents of their eligibility status
Enrolls categorically eligible children as authorized by the Board, the Workforce

Center operator, other workforce services providers and Brazos Valley staff

Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted
Enrolls children in childcare settings, as appropriate
Authorizes payment to eligible parents presenting appropriate qualifying documentation
Assesses parent fees
Implements client service, fund utilization, enrollment, and service priority strategies
Explains parents' rights and responsibilities and explains attendance responsibilities
Tracks attendance and services utilization
Refers suspected fraud or misuse to the appropriate resource.
Enters client and case eligibility, demographic, and service information into the designated Child Care Services system
Responses for Assisting and preparing quality assurance monitoring.
Provides process informational support/instruction to parents as needed
May coordinate the recruitment, processing, and monitoring of local area relative providers

EDUCATION AND EXPERIENCE:

Graduation from an accredited four-year college or university with major course work in public administration, business management or related field, plus experience in

auditing, quality assurance or program/statistical analysis. (18 mos. direct or related experience is equal to 1 year of education).

Solid quantitative, analytical, process development, facilitation and organizational skills required.
Ability to handle confidential information with diplomacy and tact.

SPECIAL REQUIREMENTS:

Must possess a valid Texas Driver's License and provide automobile liability insurance as required by the State of Texas.
Must have access to reliable transportation in order to make required home visits.
Excellent communication and interpersonal skills; strong management and organizational skills; ability to work across all levels of management and staff. Must be knowledgeable about community resources and able to work with and relate to clients. Cultural sensitivity a must. Must be computer literate and have Microsoft Word and Excel skills at a minimum with the ability to learn specialized databases and software systems. Bilingual preferred.

Must have
Physical demands and work environment:

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

1.

PHYSICAL DEMANDS:
While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and

/or move up to 25 pounds, must be able to set up display area.

2.

WORK ENVIRONMENT:
Fast paced, demanding physically and mentally, will be in constant communications.

**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.