Fresh Made Clerk - Houston, United States - Albertsons Southern SP

Description

JOB TITLE:
Fresh-Made Clerk


PURPOSE:

Exemplifies and ensures strong customer service in all areas of the job. Provide a superior quality product that exceeds the customers' expectations. Working knowledge of the department functions, and maintains adequate amount of fresh inventory. Has a thorough understanding of food safety regulations.


DUTIES AND RESPONSIBILITIES:

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
• Assists customers by making product suggestions.
• Engages in suggestive selling and other sales techniques via telephone, instore intercom announcements and oneonone customer interaction.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to Store Director as needed.
• Trims, cuts, wraps, trays and displays fruit and vegetables. Builds fresh made displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area and department (Before work begins, during the shift and at the end of the shift).
• Prevents the sale of product that does not meet standards.
• Implements effective promotional and seasonal displays.
• Ability to follow and maintain department standards and requirements such as product freshness.
• Understands opening and closing department procedures.
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb

Employee Handbook.

• Responsible for insuring proper code dating for all products within the department are being enforced.
• May assist with physical inventory taken every 4 weeks.
• Ensures adequate product quantity, quality and freshness and maintains fresh inventory. Stocks and rotates product. Maintains and organizes produce cooler.
• Implements correct product preparation techniques. Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, food processor, garbage disposal, kitchen utensils, can opener and safety cutters.
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking and rotating product. Adheres to product temperature and storage guidelines, food safety procedures and follows proper packaging techniques. Assists with processing paperwork and maintains accurate department records.
• Assists with accurately completing, maintaining and monitoring daily log sheet, Fresh Made

Production Chart, sales and labor and other required paperwork and logs.

• Ensures that proper temperature levels for product are maintained, and that temperature log is completed accurately. Ensures proper signing of products to include accurate pricing and Country of

Origin Labeling (COOL). Complies with retail labeling laws, federal and state regulations, Company and code dating policies.

• Complies with all workplace safety rules and regulations. Ensures proper pricing and signage.
• Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area, including code date compliance as required.

Fresh-Made Clerk
September 2017
Page - Complies with and ensures compliance with company grooming standards and dress code.

• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties.

SKILLS AND PHYSICAL REQUIREMENTS:

• Requires communication and interpersonal skills and the ability to maintain professional demeanor in regards to customers and coworkers.
• Requires a good understanding of overall company practices and Produce Department policies and procedures.
• Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 50 lbs. Bends, stoops and reaches frequently. Pushes and pulls fully loaded hand trucks and pallet jacks. Performs repetitious arm movement to prepare, package and display products.
• Manual dexterity and good eyehand coordination are necessary.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic mathematics and weights and measures. Must have knowledge of product variety, standards, perishability, product handling, sanitation, labeling and department policies and procedures.
• Operates telephone, pallet jack, hand truck, knives, scissors, safety cutters, kitchen utensils, food processor, garbage disposal, and can opener. Utilizes cleaning supplies and equipment.
• Operates computer software and electronic ordering devices to order product.
• May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.

WORK ENVIRONMENT

• Generally works in a temperature controlled environment. Frequent exposure to refrigerated conditions and items at