- Serve as the primary point of contact and overall relationship manager for assigned customers
- Measure and monitor ongoing customer satisfaction and identify and deliver programs to increase satisfaction when necessary
- Provide strategic guidance to customers on the implementation of their PAC and/or advocacy programs
- Counsel clients on PAC and/or advocacy best practices for achieving legislative, membership and/or communications goals
- Write newsletters, calls to action, or web content for clients as needed
- Serve as the project manager for the setup and launch of the client's PAC and/or advocacy software suite
- Train clients on the proper use of the PAC and/or advocacy software to meet their program goals and objectives
- Serve as the liaison between the customer and the internal technical teams and translate general business requirements into high level technical specifications
- Document custom technical product requirements originating from clients and test those custom features once deployed by the development team
- Identify and pursue upsell opportunities
- Attend events and conferences as a representative of the company and the department
- BA/BS in political science, communications, business, international affairs or related field
- 2-5 years of relevant work experience
- Proven track record in the area of customer relationship management
- Professional and interpersonal skills required to develop and foster positive relationships
- Project management proficiency
- Technical proficiency in the areas of web based applications
- Basic HTML knowledge
- Outstanding communication skills (both verbal and written)
- Excellent analytical and organizational skills
- Strong problem solving skills
- Ability to research issues quickly and thoroughly and develop succinct messaging based on research
- Ability to work independently and with minimal supervision, as well as a part of a team
- Proficiency in Microsoft software suite and tools
- General knowledge of the legislative process and interest in politics
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Public Relations Manager
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Media Relations Manager
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Manager, Government Relations
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Live Nation Washington, United StatesManager, Government Relations & Public Policy page is loaded · Manager, Government Relations & Public Policy · Apply · locations · Washington, DC, USA · time type · Full time · posted on · Posted Yesterday · job requisition id · JR-70197 · Job Summary: · WHO ARE WE? · ...
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Manager, Government Relations
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SC Johnson Washington, United StatesSC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid, Glade, Ziploc and more, in virtually every country around the ...
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Government Relations Manager
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MHI RJ Aviation Group Washington, United StatesPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Create Alert · Select how often (in days) to receive an alert: · Company Name: · Mitsubishi Heavy Industries America, Inc. · Location: · Washington, DC, US, 20036 · Job Description: ...
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Manager, Government Relations
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Bipartisan Policy Center Washington, United StatesThe Bipartisan Policy Center (BPC) is a Washington, DC-based think tank that helps policymakers work across the aisle to craft bipartisan solutions. By connecting lawmakers, delivering data and context, negotiating policy details, and creating space for bipartisan collaboration, ...
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Manager, Investor Relations
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Media Relations Manager
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Government Relations Manager
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Senior Media Relations Manager
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Client Relations Manager - Washington, United States - Aristotle
Description
The Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client projects are delivered on time and within budget. The Account Manager will also be responsible for managing client expectations, communicating project status information, increasing customer satisfaction, ensuring customer retention, engaging in proactive communication, identifying and pursuing up sell opportunities, and resolving product/business issues experienced by the clients.Responsibilities
All positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at
