Intake Specialist - Phoenix, United States - NTT DATA Services

NTT DATA Services
NTT DATA Services
Verified Company
Phoenix, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
NTT DATA Services currently seeks a Care Management Associate-Intake Specialistto join our team in Phoenix, AZ (must reside in Maricopa county)


Will work directly to ensure quality of work delivered, performance/productivity benchmarks are met, and all compliance related issues are properly addressed, trained and coached on a consistent basis.

Speak to member regarding specialty appointments for a new member in the first 30 days.

The initial 30 days are devoted to a be able to connect with a care giver, explaining the importance of specialty appointment, assisting with helping that care giver find a provider and following up to ensure and track the appointment occurred.

These specialty appointments that need to be scheduled and tracked are Medical, Dental and Behavioral Health.


Role Responsibilities

  • Researches member eligibility information, researches PCP and updates system
  • Requests additional records for case managers if needed
  • Protects the confidentiality of member information and adheres to company policies
  • Effective communication, telephonic and organizational skills

Required Skills/Experience
**2 years customer experience or call center experience in healthcare


  • 1+ years experience working in a Managed Care
1+ years working with multiple computer systems with a strong computer literacy and the ability to navigate through internal and external systems

1+ years medical terminology and concepts of care management

*Proficient in key boarding, typing 45 wpm with min score of 6500 alphanumeric skill set


Preferences

  • Effective communication, telephonic and organizational skills
  • Must possess strong customer service skills to coordinate services

Education:
verifiable high school diploma or GED


NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees.

If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

This position is eligible for company benefits that will depend on the nature of the role offered.

Company benefits_
may_ include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.


Job Types:
Full-time, Contract


Pay:
$18.60 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location:
Hybrid remote in Phoenix, AZ 85040
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