-
PT Package Center Supervisor
3 weeks ago
UPS Tumwater, United States Part timeJob Description · :This position supervises the daily activities of drivers and package handlers to ensure assigned duties and tasks are completed safely and in a timely fashion. He/She oversees the processing of outbound parcels at the company's hub facilities. This position co ...
-
PT Package Center Supervisor
3 weeks ago
UPS Olympia, United StatesBefore you apply to a job, select your language preference from the options available at the top right of this page. · Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented ...
-
RN - Forensic Nurse Examiner Variable Shifts
1 week ago
Providence Olympia, United States Part timeUnder the supervision of the FNE/SANE Supervisor and Abuse Intervention Center Medical Director, with orders when necessary from the Emergency Department Provider, the Forensic Nurse Examiner follows protocols to provide independent, comprehensive care to adults and adolescents p ...
-
Assisted Outpatient Treatment Administrator
2 weeks ago
State of Washington Thurston County – Olympia, United States Full time - Permanent· DESCRIPTION · Assisted Outpatient Treatment Administrator (MAPS3/DBHR) The closing date for this position has been extended to 6/13/24 at 11:59pm. · Join our team within the Division of Behavioral Health and Recovery (DBHR) and support high-quality mental health and substan ...
-
Assisted Outpatient Treatment Administrator
1 week ago
State of Washington Olympia, WA, United States Full time· DESCRIPTION · Assisted Outpatient Treatment Administrator (MAPS3/DBHR) · The Legislature has also approved a 3% general wage increase for all state employees, effective July 1, 2024 · The closing date for this position has been extended to 6/13/24 at 11:59pm. · Join our te ...
-
Supervisor - Government Healthcare Call Center
3 weeks ago
Epic Government Fife, United StatesJob Description · Job Description · Supervisor - Government Healthcare Call Center job in Tacoma, Washington. · Veterans and Military Spouses Encouraged to Apply · Civilian position supporting the military community · Benefits/Compensation: · Paid Time Off · Paid Holidays - 11 d ...
-
Public Disclosure Office Supervisor
1 week ago
State of Washington Tumwater, United StatesMake a difference. This role within the Department of Health supports its mission by managing a team within the Public Disclosure Office (PDO), situated in the Center for Facilities, Risk, and Adjudication. The PDO, under the Office of Enterprise Ris Office Supervisor, Supervisor ...
-
Dental Assistant II
3 weeks ago
Sea Mar Community Health Centers Olympia, United StatesJob Description · Job DescriptionSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse comm ...
-
Clinical Supervisor for Mental Health
3 weeks ago
Sea Mar Community Health Centers Olympia, United StatesJob Description · Job DescriptionSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse comm ...
-
Front Office Supervisor
3 weeks ago
Sea Mar Community Health Centers Tumwater, United StatesJob Description · Job DescriptionSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse comm ...
-
Clinical Supervisor
1 week ago
Universal Health Services Olympia, United StatesResponsibilities · GW Hospital is a 395-bed tertiary care, academic medical center located in downtown Washington, DC, next to the Foggy Bottom metro. GW Hospital serves a diverse group of patients-from residents to our nation's leaders. As an academic Level I Trauma Center, GW ...
-
State of Washington Olympia, United StatesDSHS DDA Developmental Disability Case Resource Manager · If you are devoted to serving those with developmental disabilities, consider this exciting opportunity. · The Developmental Disabilities Administration is expanding the number of people we serve and is hiring an experienc ...
-
Psychiatric Provider Aide
3 weeks ago
Sea Mar Community Health Centers Tumwater, United StatesSea Mar Community Health Centers (this location formerly known as Community Services NW), a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural s ...
-
Fork Lift Operator
1 week ago
Kloeckner Metals Olympia, United States**Fork Lift Operator** · Tumwater · Tumwater · Washington · Auto req ID · 4063BR · Req ID · TUM · Address · 3215 Cougar Lane SW · Zip Code · 98512 · Job Description · **Job Summary** · Safely operates forklift while performing warehouse duties. · **Summary of Essen ...
-
Customer Support Supervisor Kirkland, Washington
6 hours ago
Parkerservices Olympia, United States**Customer Support Supervisor** · ****Customer Support Supervisor needed for a fraud protection company in Kirkland**** · **Job ID: 18574 Salary: Up to $70,000 Annual (DOE) · Location: Kirkland, WA · Direct Hire** · ** **If so, we want to talk to YOU about this Customer Supp ...
-
LPN - Transitional/Long Term Care
1 week ago
Providence Health & Services Olympia, United StatesProvidence is calling for Licensed Practical Nurses (LPNs) to Providence Mother Joseph Care Center in Olympia, Washington. · Providence nurses are not simply valued - they're invaluable. You will thrive in our culture of patient-focused, whole-person care built on understanding, ...
-
Psychiatric Provider Aide
3 weeks ago
Sea Mar Community Health Centers Tumwater, United StatesSea Mar Community Health Centers (this location formerly known as Community Services NW), a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural s ...
-
Parking Guide
1 day ago
Evergreen State College Olympia, United StatesParking Guide · (Working title: Parking Ambassador) · Position Purpose · Patrol and enforce parking regulations from a Parking fleet vehicle or walking patrol, report safety concerns, perform basic and routine maintenance of parking kiosks, and provide exemplary customer serv ...
-
Parking Guide
1 day ago
Evergreen State College Olympia, United StatesParking Guide · (Working title: Parking Ambassador) · Position Purpose · Patrol and enforce parking regulations from a Parking fleet vehicle or walking patrol, report safety concerns, perform basic and routine maintenance of parking kiosks, and provide exemplary customer service ...
-
Head Start Safety Coordinator
4 weeks ago
Nisqually Indian Tribe Olympia, United StatesGENERAL SUMMARY · This position is responsible for the planning, development, coordination and implementation and delivery of high-quality program safety practices & procedures to ensure the early childhood facility and equipment are in safe operating order for children, familie ...
Member Connection Center Supervisor - Olympia, United States - American Federation of State, County and Municipal Employees
Description
Washington Federation of State Employees (WFSE)Location:
Hybrid/Olympia, WA
Starts at $104,906 to $121,441
Posting Date:
April 03, 2024
Who We Are:
The Washington Federation of State Employees (WFSE), AFSCME Council 28, has a long history of fighting for workers rights and employee benefits while tackling social justice issues with passion and energy.
Come join our team and be part of a larger mission that will make an impact for years to come.
Learn more about who we are at:
.
What Were Looking For:
The Washington Federation of State Employees (WFSE) is recruiting to fill a vacancy for a Supervisor in the Member Connection Center (MCC).
This position is critical to the mission of the Washington Federation of State Employees and employs leadership skills and the ability to network with field office staff, the public, and external stakeholders to accomplish the needs of its members and the organization.
The MCC Supervisor is responsible for the daily operations of the Member Connection Center and ensures that members are receiving the resources needed to fulfill our representational duties.
This position supervises eight (8) FTEs and manages the staffing schedule, proper staffing levels, reviewing and approving leave and expenses, promoting teamwork, working with the Executive Director, Field Services Director, and Human Resources on corrective and disciplinary actions, and ensuring adherence to all policies and procedures.
This position identifies member representational needs and services, provides sound guidance on members rights, and assists with technical expertise for escalated calls.
Manage all local communication to ensure staff and MCC maintain up-to-date information. Maintain MCCs centralized folders, references, and resources.Develop and maintain all standard operating procedures and identifies opportunities for the MCC to provide better support to members and stewards.
This position audits staff call performance, quality, and accuracy to ensure the MCC is meeting its members needs and contributing to the mission of the WFSE.
Tracks data and presents reports to the Field Services Director to ensure the MCC is achieving its operational goals. Oversees and manages specialized programs as directed by the organization. Coach and develop MCRs and conduct training sessions and presentations to MCC staff. Monitor and accept inbound phone queues and assist or reassign staffing resources when necessary. Support staff with questions regarding investigations, member meetings, reallocations, formal grievance process and higher-level calls. Hold staff accountable including corrective action steps if needed and prepares and administers annual staff performance evaluations.This position acts as a liaison with WFSE Council Reps, Organizers, Labor Advocates, Special Project Coordinator, Legislative and Political Department, and Supervisors to ensure the MCC is providing proper support, and members are being routed to the proper staff member to solve contract issues.
Must have a valid Washington drivers license, access to a reliable vehicle, automobile insurance, and the ability to travel are mandatory conditions of employment.
Other duties as assigned.Required Qualifications:
Minimum of 2 years experience supervising or managing staff.
Labor Union experience, specifically in organizing and representation.
A willingness to work long and irregular hours, including weekends, and participate in all union-wide activities.
Ability to work effectively with members and staff from diverse ethnic, social, and economic groups.
Must have a valid Washington drivers license, access to a reliable vehicle, automobile insurance, and the ability to travel are mandatory conditions of employment.
May be called upon to carry and move up to twenty (20) pounds of weight; participates in activities requiring extended periods of standing and sitting, both indoors and outdoors.
Possess strong written and oral communication skills, by reading, writing, and communicating effectively.Willingness to work long and irregular hours, including nights and weekends.
Desirable Qualifications:
College degree and/or combination of education and experience.
Call center experience in a high volume inbound/outbound environment a plus.
Special Note:
It is expected that selected candidates live within commuting distance of their assigned work location and live within Washington state.
Must have a valid drivers license, use of personal vehicle, and valid vehicle insurance.
A driving record request and a background check will be conducted as a condition of employment.
Benefits include 12 paid holidays, annual and sick leave, $150 monthly cell phone allowance, $400 monthly vehicle allowance, medical/dental, life, and long-term disability insurance, personal holidays, and more.
The salary range is $104,906 to $121,441 and will be determined commensurate with experience along with experience.How to Apply:
To be considered for this position(s), applicants must submit a resume, letter of interest, and at least three (3) professional references to:
. Your letter of interest should clearly explain how your experience, training, and education make you a viable and competitive candidate for this position.
This position is open until filled; however, it is to the applicant's advantage to apply as early as possible.
The Washington Federation of State Employees is committed to providing equal employment opportunity and equal access in a non-discriminatory manner to its programs and services for all persons without regard to race, creed, color, marital status, gender, sexual orientation, religion, age, national origin, political affiliation, honorably discharged veteran or military status, or the presence of any real or perceived sensory, mental, or physical disability.
Persons requiring accommodation in the application process or for an alternative format may contact the Human Resource Manager, Tiffany Wright, at or Persons with disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or The WFSE complies with the employment eligibility verification requirements of the Federal Form I-9.
The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
#J-18808-Ljbffr
