- Veterans and Military Spouses Encouraged to Apply
- Civilian position supporting the military community
- Paid Time Off
- Paid Holidays - 11 days
- $65,000-72,000 per year
- Company-funded match and safe harbor 401(k)
- Medical, Dental and vision plans available
- Life insurance and accidental death plans available
- Short-term and long-term disability plans available
- TRICARE Supplemental available
- Supplemental Benefit plans available
- Referral bonuses
- Employee Assistance Program
- Pet Insurance Plans available
- Will Preparation Services available
- The Puget Sound Military Appointing Center is a centralized services center that serves as the primary point of contact for PSMHS beneficiaries for PAS, RMS, and CLRS as they seek healthcare services, and is therefore a critically important resource in our healthcare delivery system.
- Appointing services span a range of functions to include, but not limited to,; verifying beneficiary eligibility via the Defense Enrollment Eligibility Reporting System (DEERS) system, updating patient demographic information, and scheduling beneficiary requests for MTF primary or specialty care appointments, as well as completing requests for cancellations and appointment rescheduling.
- RMS processing supports the timely scheduling of specialty care referrals ordered by MTF HCPs. RMS services span a range of functions to include, but not limited to: identifications of specialty referrals to be deferred to the network, ensuring processing in accordance with DHA timeliness, and tracking status of network referrals.
- CLRS are an essential component of the quality care continuum. CLR services span a range of functions to include, but not limited to: monitoring care delivered in the MCSC network and ensuring the return of clinical care documentation to the MTF in accordance with DHA timeliness standards.
- Oversee staff day to day activities, metrics, to ensure program success
- Work in conjunction with the Project Manager and Epic Government leadership
- Assist with periodical training and maintenance of training records
- Assist with other duties as needed
- Assist with timekeeping records
- Provide solutions to assist with departmental implementation plans
- Provide the following monthly data to align with the contract metrics:
- Dispositions. The contractor shall provide a report that details that report the number of referrals dispositioned, disposition category (DTN, MTF appointed or MTF RMC) and average days to disposition routine referrals.
- Referral - STAT. The contractor shall provide a report that details the number of referrals and average hours to route STAT/Urgent.
- Disposition/Routing Error Rate. The contractor shall provide a report that details the referral disposition rate and routing error.
- Deferred to Network. The contractor shall provide a report that details all referrals deferred to the network due to lack of MTF capability or capacity. The report shall be stratified by specialty and MTF.
- The contractor shall contact patients that have been DTN and provide them with DTN instructions. The contractor shall be responsible for sending a secured message with DTN instructions to beneficiaries after the third unsuccessful outbound call no later than 7 business days after dispositioning the referral.
- Calls Monitored. The contractor shall provide a report that details the number of calls monitored, issues identified, and corrective actions taken to correct the issues.
- Customer Service and Satisfaction of Referral Management. The contractor shall provide a detailed report of complaints received, errors found, and the specific corrective action taken by the contractor. Errors shall include those identified by patients/beneficiaries, clinic and/or MTF staff, and direct to the contractor.
- 1 years management experience in the last two years shall be management of professional and administrative personnel.
- Demonstrated experience working closely with senior personnel, Government employees and other contractors
- Capable of establishing mission-oriented teams and resolving personnel issues in a timely fashion.
- Familiar with performance management, quality control, accounting and finance standards and practices.
- Working knowledge of military healthcare processes and health administration - highly preferred
- Experience managing a call center highly preferred
- Computer competency
- High school diploma or General Educational Development (GED) equivalency
- Ability to obtain facility security
-
Call Center Agent
2 weeks ago
Virginia Mason Franciscan Health Tacoma, United States2nd Shift Differential of $1.45/hr Added to Base Rate of Pay/ Weekend Differential of $ Job Summary:This job is responsible for responding to inbound telephone calls for all Franciscan Health System (FHS) hospital campuses in accordance wit Call Center, Agent, Communications, Tec ...
-
Call Center Agent
1 week ago
Virginia Mason Franciscan Health Tacoma, United States**Overview** · In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franci ...
-
Call center agent
3 weeks ago
Horizon Ventures Parkland, United StatesCall Center Agent (m/w/d) at Parkland · Welcome to JobImpulse · We are an experienced international staffing agency with an exceptional success story since our founding in 2006. Today, we have over 53 offices in 13 countries and employ more than 9,300 people worldwide. · We are ...
-
Call Center Agent
2 weeks ago
Common Spirit Tacoma, United StatesOverview · In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan ...
-
Call center agent
3 weeks ago
Aurora Ventures Bainbridge Island, United StatesAre you passionate about sales? Are you feeling uncomfortable in your current job? Do you need more than just a job that showcases your skills, but also allows for fun? Shine and join our team at PETEREIT as a call center agent on Bainbridge Island. We have exciting projects and ...
-
Patient Service Call Center Representative
2 weeks ago
A-Line Staffing Solutions Tacoma, United StatesJob Description · Job DescriptionA-Line Staffing is now hiring Patient Service Call Center Representatives in the state of Washington Must reside in WA for consideration This would be full time / 40+ hours per week. Apply now for immediate consideration with Silvana at A-Line Sta ...
-
Call center employee
3 weeks ago
Aurora Ventures Silverdale, United StatesSilverdale 'Dr. Schengber & Friends' is looking for Contact Center Agents (w/m/d) to join our team at our Essen location. With over 250 Friends, we provide daily support to customers from various well-known companies. In this role, you will be working on an inbound customer servi ...
-
Patient Service Call Center Representative
2 weeks ago
A-Line Staffing Solutions Tacoma, United StatesJob Description · Job DescriptionA-Line Staffing is now hiring Patient Service Call Center Representatives in the state of Washington Must reside in WA for consideration This would be full time / 40+ hours per week. Apply now for immediate consideration with Silvana at A-Line Sta ...
-
Vietnamese Call Center
4 weeks ago
TEKsystems Seattle, United States Full timeDescription: · •Provide first call resolution by responding accurately and courteously to member and provider inquiries regarding benefit interpretation, eligibility, accessing care through plan providers and other related issues under Washington Apple Health, Cascade Select Plan ...
-
Health Plan Call Center Representative
3 weeks ago
A-Line Staffing Solutions Tacoma, United StatesJob Description · Job DescriptionA-Line Staffing is now hiring Health Plan Call Center Representatives in the state of Washington Must reside in WA for consideration This would be full time / 40+ hours per week. Apply now for immediate consideration with Silvana at A-Line Staffin ...
-
Call Center Specialist
4 weeks ago
Sea Mar Community Health Centers Seattle - White Center, United StatesSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service ...
-
Call Center Representative
4 weeks ago
Luxury Bath Technologies Tukwila, United StatesCall Center Representative · Luxury Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attrac ...
-
Call Center Supervisor
1 week ago
Seattle's Union Gospel Mission Seattle, United StatesJob Details · Job Location · Remote - Seattle, WA · Remote Type · Fully Remote · Position Type · Full Time · Salary Range · $ $30.94 Hourly · Description · As a Call Center Supervisor, are you looking for a way to use your gift to help others? Do you have a heart to come ...
-
Call Center Agent
1 week ago
Sound Window & Door Inc. DBA Renewal by Andersen Renton, United StatesJob Description · Job DescriptionDescription:Join our team at our headquarters in Renton We're seeking Call Center Agents to add to our Inside Sales Center. We are a leader in the window industry and looking for like-minded individuals to join and grow our organization. Renewal b ...
-
Call Center Representative
6 days ago
Marvin Seattle, United States· Call Center Representative · ID · Department · Retail · Position Type · Regular · Location · US-OR-Portland · Location · Seattle, WA, US · Job Overview · The Associate Representative is responsible for handling all inbound requests and outbound calls from potential customers i ...
-
Call Center Agent
1 week ago
Sound Window & Door Inc. DBA Renewal by Andersen Renton, United StatesJob Description · Job DescriptionDescription:Ignite Your Career at Our Renton Headquarters · Are you a high-performing, growth-driven individual with ambitions that won't quit? Do you crave an environment that not only supports your goals but also fuels your passion? If you're no ...
-
Call Center Representative
1 week ago
VERITY CREDIT UNION GROUP Seattle, United StatesJob Details · Job Location · Headquarters/Hybrid - Seattle, WA · Remote Type · Hybrid · Position Type · Full-Time · Job Shift · Day · Job Category · Customer Service · Description · Verity is hiring for a Call Center Representative at our Seattle, WA Headquarters locat ...
-
Call Center Representative
1 week ago
Hanson Motors Olympia, United StatesDo you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire deal ...
-
Call Center Representative
2 weeks ago
ULINE Sumner, United StatesJob Description · Customer Service Representative · Pay from $22 to $26 per hour · Washington Branch · 3131 Hogum Bay Road NE, Lacey, WA 98516 · Customer Service is the heartbeat of Uline As a Customer Service Representative, you'll dig into order details to deliver an exceptiona ...
-
Manager Call Center Operations
4 days ago
Alaska Airlines Seattle, United States Full timeCompany: Alaska Airlines The Team: Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, ...
Supervisor - Government Healthcare Call Center - Fife, United States - Epic Government
Description
Job Description
Job DescriptionSupervisor - Government Healthcare Call Center job in Tacoma, Washington.
Benefits/Compensation:
Duties:
Supervisor - Government Healthcare Call Center Job Qualifications:
Additional factors considered in extending an offer include (but are not limited to) contract specific affordability and organizational requirements, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Employees (full-time and part-time that regularly work 20 hours or more per week) are eligible to participate in FSR's benefit programs. Employees that do not meet the threshold are only eligible for select offerings and are not eligible to participate in health benefits plans.
FSR employs healthcare professionals at government medical facilities providing care to military service members, retirees, and their families. Since 2004, FSR has built mutually beneficial, sustainable partnerships with healthcare professionals and our clients nationwide.
FSR is an award winning organization built with committed professionals with a unified vision of helping others. We are honored to be named one of the Baltimore Sun's Top Workplaces
Federal Staffing Resources dba FSR is an Equal Opportunity Employer: disability/veteran/military spouse
This contractor and subcontractor shall abide by the requirements of 41 CFR a), a) and a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
#OFCCP
