Store Manager - Woodbury, United States - Individually Owned and Operated Ace Hardware Store

Individually Owned and Operated Ace Hardware Store

Verified Company

Woodbury, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Ace Hardware of Woodbury, Ace Hardware of Watertown.

Upholds the Core Values as determined by the management team. Store Managers position are responsible for the complete day-to-day operation of the store.

Store Managers are responsible for maximizing store sales and profitability, along with minimizing expenses while ensuring that the store is optimally stocked and merchandised, and to Amaze Every Customer Every Time.

A store manager contributes to the growth and development of the management team and store associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

SALES AND OPERATIONS
Delegate daily workload among associates to meet merchandising and visual presentation standards.
Train and develop retail staff with goals for growth and success in their positions, provide ongoing performance feedback and recognize accomplishments

Review all store evaluations with store management team and staff to identify opportunity areas, and correct all issues with a sense of urgency.

Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately.
Conduct associate evaluations as per company standards to provide feedback for improvement, praise and recognition, and growth opportunities.
Develop and implement an in-store marketing including promotions, events and seasonal merchandising based on store needs
Complete merchandising updates according to Wolf Family Hardware standards.
Work with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates
Forecast scheduling needs to meet customer demand and create work schedules.
Review staffing strengths and opportunities with HR/Ops Directors prior to additions or terminations.

CUSTOMER SERVICE
Promote Customer Service as The #1 Priority.

This must be accomplished on a daily basis through observing, monitoring and coaching associates performance and interactions on the sales floor.

Regularly promote and teach Amaze Every Customer Every Time while leading by example and coaching.

Use huddles, communication boards, and store meetings as the means to communicate the stores performance, and educate, engage and motivate the team.

Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.

Review all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and work with the team to identify opportunities in an effort to sustain or improve overall service levels.

Document at least one (1) Observation per associate monthly and provide coaching in order to ensure consistency of service to all customers.

INVENTORY
Maintain accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to Wolf Family Hardware's best practices, metrics and deadlines
Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.

COACHING AND TRAINING

Work on your professional development through leadership training opportunities (self-directed learning, local business events, Ace learning and industry events, etc.).

Identify appropriate training for store associates and oversee all training requirements for all associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.).

SAFETY, COMPLIANCE AND STORE ENVIRONMENT
Enforce safety policies and procedures, and serves as role model for safety.
Enforce store environment procedures to ensure and maintain the best store appearance.
Conduct preventative safety and fire inspections, and take appropriate actions to correct all issues.

POSITION REQUIREMENTS
High School Diploma or General Education Degree (GED); or, an equivalent combination of education and experience. Bachelor degree preferred.
Minimum of 3 years of leadership experience in a retail setting.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Must have good verbal and written communication skills
Ability to provide motivation and leadership to associates storewide in a fair and impartial manner.
High degree of analytical skills, and the ability to delegate and be self-directed.
Excellent written and verbal communication skills
Strong organizational, time management, and project management skills
Technically skilled in basic retail computer systems including related software
Develop and maintain client relationships and strategic partnerships
Dress according to company policy
Possess valid in-state driver license with an acceptable driving record in accordance with companys insurance carriers standards

PHYSICAL REQUIREMENTS

The minimum physical requirements for this position include:
Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
Move and handle merchandise up to 50 pounds, and fixtures throughout the store, which entails lifting and perform all functi