Patient Services Representative - Chicago, United States - The University of Chicago Medicine

The University of Chicago Medicine
The University of Chicago Medicine
Verified Company
Chicago, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Description:


Be a part of a world-class academic healthcare system at
UChicago Medicine as a
Patient Services Representative in our
Heart and Vascular Clinic
in Hyde Park**.


In this role, the
Patient Services Representative schedules medical procedures and services, creates reservations, performs preadmission, registration, discharge and transfer processes.

They provide excellent customer service, assists patients with financial and billing inquiries and perform collection functions.


Essential Job Functions:


  • Greets and registers patients upon arrival, collects patient demographics, referrals, guarantor, insurance and other billing information; interviews patients and other parties to obtain information
  • Performs pre and postbilling functions, responds to patient inquiries inperson and via written correspondence.
  • Verifies insurance coverage
  • Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution
  • Prepares various correspondence and reports, clinic consultation notes, referral letters and other departmental correspondence; maintains correspondence files
  • Answers incoming calls and assists with general clerical duties as needed within the department

Required Qualifications:


  • High School Diploma
  • Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
  • Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
  • Ability to balance multiple priorities and effectively handle challenging situations
  • Excellent verbal communication skills
  • Basic office skills including 35 wpm typing and 4500 key stokes an hour
  • Ability to accurately and efficiently enter alpha numeric data on screen
  • Knowledge of basic medical terminology
  • Successful completion of competencies related to the Cadence Scheduling system
  • Successful completion of competencies related to the Point of Service Collection policy

Preferred Qualifications:


  • Associate or Bachelor's Degree preferred
  • Prior experience in a practice setting preferred including in depth knowledge of appropriate insurance protocols

Position Details:


  • Job Type/

FTE:
Full Time (1.0 FTE)

  • Shift: M-F 9am 530pm
  • Unit/Department: Heart & Vascular
  • CBA Code: 743 Clerical
  • Must comply with UCMC's COVID19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the preemployment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a preemployment physical, drug screening, and background check are also required for all employees prior to hire._

Why Join Us:

  • We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitmentwith patients and with each other.

We're in this together:
working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion._
- _____

  • Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront._
  • The University of Chicago Medical Center is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics._
More jobs from The University of Chicago Medicine
See all jobs of The University of Chicago Medicine