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RMA Service Specialist
6 days ago
IntePros Consulting St Paul, United StatesA RMA Service Specialist job in Shoreview, MN is available through IntePros. Candidates will be for receiving incoming instruments Shipping/Receiving, and reviewing all accompanying paperwork, including a customer completed Service Request form or Purchase Order with special inst ...
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RMA Service Specialist
2 days ago
IntePros Consulting St Paul, United StatesA RMA Service Specialist job in Shoreview, MN is available through IntePros. Candidates will be for receiving incoming instruments Shipping/Receiving, and reviewing all accompanying paperwork, including a customer completed Service Request form or Purchase Order with special inst ...
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Customer Service Specialist
1 week ago
Horizon Chemical LLC St Paul, United States: Horizon Commercial Pool Supply is a steadily growing company specializing in all things relating to commercial swimming pools. Our company services many market segments, including water parks, hotels, schools, municipalities, multi-housing, and other facilities. We provide chem ...
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Customer Service Specialist
2 weeks ago
Horizon Chemical LLC St Paul, United States: Horizon Commercial Pool Supply is a steadily growing company specializing in all things relating to commercial swimming pools. Our company services many market segments, including water parks, hotels, schools, municipalities, multi-housing, and other facilities. We provide chem ...
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Payoff Specialist Servicing
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SERVION GROUP St Paul, United StatesJob Details · Job Location · MN - New Brighton, MN · Position Type · Full Time · Job Shift · Day · Description · SUMMARY: · Extensive administrative work involved in servicing the mortgage loans with a focus on the payoff process and providing direct member service to the ...
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Customer Service Specialist
2 weeks ago
Restaurant Technologies St Paul, United StatesCustomer Service Specialist · Looking for a fast paced, service-oriented position? As a Customer Service Specialist, you will be responsible for handling inbound technical service calls and providing phone support for our customers at our centralized call center. · Fully remote ...
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Client Service Specialist at
1 week ago
Mindful Asset Planning St Paul, United StatesPOSITION: Client Service Specialist with Mindful Asset Planning in Apple Valley, MN · Who are we? · Mindful Asset Planning (MAP) is a comprehensive financial planning and fee-only fiduciary firm that always acts in our clients' best interest. · MAP provides customized personal ...
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Customer Service Specialist
2 weeks ago
White House Custom Colour St Paul, United StatesWHCC is a professional photo and press printing lab offering a high-energy, positive work environment. As a production-focused company, we have multiple facilities and hundreds of expert employees who handcraft and assemble our products here in the US. From aspiring photographers ...
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Compliance Specialist for Services
4 weeks ago
Pathways to Community St Paul, United StatesWe are seeking an organized and energetic person with a strong background in 245D and CRS licensing to support our operations team at Pathways to Community. · In this role as the Compliance Specialist, you will: · Complete 245D and CRS licensing paperwork. · Conduct periodic int ...
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Environmental Services Specialist
1 hour ago
Gillette Children's St Paul, United States1.0 FTE (80 hrs/pay period); Monday - Friday, and every other weekend, 9:00am to 5:30pm. Position is based at the main St. Paul campus location. · Performs routine housekeeping tasks to provide a clean, safe, sanitary environment for our patients and other customers. This is acc ...
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Residential Services Specialist
1 week ago
Connexus Energy St Paul, United StatesConnexus Energy is seeking a customer service oriented, problem solver to serve as the main point of contact related to new residential services. You will be the main point of contact for our members, developers, builders, and Connexus Energy staff to help coordinate work and res ...
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Patient Registry Services Specialist
1 week ago
State of Minnesota St Paul, United States**Working Title: Patient Registry Services Specialist** · **Job Class: Customer Services Specialist, Intermediate** · **Agency: Health Department** · + **Job ID** : 76498 · + **Location** : St. Paul · + **Telework Eligible** : Yes · + **Full/Part Time** : Full-Time · + **Regular/ ...
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Retail Customer Service Specialist
1 week ago
DICK'S SPORTING GOODS INC St Paul, United StatesAt Public Lands you can turn your passion for the outdoors into a career. Our mission is to celebrate and protect our public lands, ensuring everyone can explore our great outdoors. · We are committed to creating an inclusive and diverse workforce, reflecting the communities we ...
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Business Loan Servicing Specialist
2 weeks ago
Choice Bank St Paul, United StatesThe Business Loan Servicing Specialist supports the commercial lending function in compiling the information necessary to request loan documents, reviews documents for accuracy, and ensures all conditions have been met prior to loan closings. The Business Loan Servicing Specialis ...
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Customer Services Specialist Senior
3 weeks ago
State of Minnesota St Paul, United States**Working Title: Customer Service Specialist, Senior** · **Job Class: Customer Service Specialist, Senior** · **Agency: Labor & Industry Dept** · + **Job ID** : 76748 · + **Location** : St. Paul · + **Telework Eligible** : No · + **Full/Part Time** : Full-Time · + **Regular/Tempo ...
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Retail Customer Service Specialist
4 weeks ago
Public Lands Careers St Paul, United StatesAt Public Lands you can turn your passion for the outdoors into a career. Our mission is to celebrate and protect our public lands, ensuring everyone can explore our great outdoors. · We are committed to creating an inclusive and diverse workforce, reflecting the communities we ...
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Family Support Services Account Specialist
2 weeks ago
Community Involvement Programs St Paul, United StatesLOOKING FOR OUR NEXT TEAM MEMBER · Job Purpose and Reporting Structure · Provide technical, fiscal, and administrative support for the Family Support Services (FSS) program, overseeing EVV implementation and compliance and delivering high-quality customer service to employees. ...
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Family Support Services Account Specialist
2 weeks ago
Accord Services St Paul, United StatesLOOKING FOR OUR NEXT TEAM MEMBER · Job Purpose and Reporting Structure · Provide technical, fiscal, and administrative support for the Family Support Services (FSS) program, overseeing EVV implementation and compliance and delivering high-quality customer service to employees. ...
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Securities Operations Service Specialist- Senior
2 weeks ago
Equiniti St Paul, United StatesManagement Level · H · Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. · EQ US is a leading provider of ownership data management, analytics and ...
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Securities Operations Service Specialist IV
4 days ago
Computershare St Paul, United StatesJob DescriptionLocation: Columbia MD, St. Paul MN, Charlotte NC, & Houston, TXThis role is a hybrid position and can be based from any of our United States office locations, with the option to work remotely for some of your working week. If you're currently in a fully remote role ...
Senior Services Specialist - St Paul, United States - Logicalis
Description
Job Description Summary Subject Matter Expert (SME) for E-Rate business processing and senior member of Sales Support team.Responsible for tasks related to USAC and other government entities along with work effort for post-signed Statement of Work SOW) activity into Professional Services Automation (PSA) application from receipt into department through project closure.
Essential Duties and ResponsibilitiesCreates E-Rate invoicing instructions and supports Logicalis with E-Rate processing.
This includes creating drafts for Logicalis quotes and supporting the SSR, AE and Invoicing Team answering questions regarding USAC's invoicing rules.
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``` - Supports Sales Operation with BEAR related E-Rate order guidelines and providing FRN screenshots as needed.
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``` - Reviews E-Rate Proforma invoicing when discrepancies occur and create the Pay Apps to ensure the customer and USAC are invoiced appropriately for their split on E-rate SPI billing
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``` - Maintains E-Rate knowledge and provides support for any questions regarding compliance with processing rules
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``` - Manages, organizes, and processes SOWs for both Professional and Managed Services into PSA application (Changepoint) for all E-rate contracts.
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``` - Helps maintain E-Rate monthly reporting from USAC to ensure deadlines are adhered to.
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``` - Maintains ongoing support of engagements entered which includes change requests, customer purchase orders and other modifications.
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``` - Maintains expert knowledge of tools required to perform duties; includes but are not limited to Salesforce, Dynamics Great Plains, Changepoint and Microsoft Office and E-Rate Productivity Center applications.
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``` - Provides team support and coaching around our E-Rate / USAC business.
```{=html}
``` - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
```{=html}
``` - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
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``` - Supports and conducts self in a manner consistent with customer service expectations.
Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education
Associate degree in a related field.
Experience / Technical Requirements
5 years business experience in the following:
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``` - Knowledge of USAC E-Rate process and regulations.
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``` - USAC Audit requirements.
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``` - Knowledge of Resource Management practice.
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``` - Familiar with PSA software, such as Changepoint and Salesforce.
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``` - Proficient use of all Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Ability to work as part of a team where priorities change based on unpredictable external (client) requirements.
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``` - Sound communication skills - written, oral, and interpersonal.
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``` - Proven time management skills; ability to manage multiple tasks to meet deadlines.
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``` - Su erior planning and organization skills; detail oriented with attention to accuracy.
```{=html}
``` - Ability to embrace change in high volume, fast-paced environment.
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``` - Ability to make reasonable decisions in flexible work environment.
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``` - Enthusiastic, flexible, and committed.
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``` - Maintains high integrity with strong ethics and business values.
Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.
The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company.We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
