- Perform system administration tasks, providing direction and resolving issues related to but not limited to:
-
Academic Support Specialist
6 days ago
Brown University Providence, United StatesJob Description: · Brown University is a leading research university distinct for its student-centered learning and deep sense of purpose. Our students, faculty and staff are driven by the idea that their work will have an impact in the world. Brown University offers a flexible w ...
-
Litigation Support Specialist
6 days ago
Cypress HCM Providence, United StatesLitigation Support (eDiscovery) · Location: Providence, RI · Hybrid: 3 days onsite · Employees: 1,500 | Team Size: 9-10 · Industry: Law Firm · Opportunity at a Full-Service Law Firm with a diverse and inclusive culture of collaboration. The firm's core values are reflected in cli ...
-
Client Support Specialist
1 day ago
Crossroads Rhode Island Providence, United StatesPosition: Client Support Specialist · Report to: Shelter Supervisor · Purpose of Position: Provides support and assistance to tenants and clients at assigned location, assisting with the housing application process, basic needs, and information, referral and life skills. Coordi ...
-
DID Support Specialist
2 days ago
Kahn Litwin Renza Providence, United StatesEnvision Technology Advisors' digital presence and software development group is dedicated to delivering leading business solutions to clients, collaborating with positive and smart teammates and believes a healthy work/life balance is the standard not a perk. With a state-of-the ...
-
peer support specialist, residential
6 days ago
The City of Providence Providence, RI , USA, United StatesFSRI is always looking for candidates that want to make a positive impact on the community we serve in · Position Summary: The Peer Support Specialist is responsible for engaging and serving at-risk youth who have been identified as potential victims of CSEC (Commercial Sexual Ex ...
-
Peer Support Specialist, Residential
1 day ago
The City of Providence Providence, United StatesFSRI is always looking for candidates that want to make a positive impact on the community we serve in · Position Summary: The Peer Support Specialist is responsible for engaging and serving at-risk youth who have been identified as potential victims of CSEC (Commercial Sexual Ex ...
-
Part-time IT Support Specialist
1 day ago
Talent Groups Providence, United States Part timeDuration: 5 months (25 hrs/week) · Job Description · Qualifications · Knowledge of technology, networking, system operations, web and multiple system practices. · Established background in information technology systems, troubleshooting and support - minimum 2 years of experience ...
-
Crimson Technologies Providence, United States*Advance your career with Providence* · Kerry Logistics is a global 3PL service provider based in Hong Kong with an extensive network in Asia. The company's core competency is providing customized logistics solutions for multinational corporations and international brands. Kerry ...
-
Transitional Supportive Housing Specialist
4 hours ago
Comprehensive Community Action Cranston, United StatesJob Type · Full-time, Part-time · Description · CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services. · Job Summary: To p ...
-
The Providence Center Providence, United StatesJob Summary: · The Providence Center - Anchor Recovery Peer Recovery Support Specialist works with young people who struggle with addiction by providing individual and group recovery coaching, and facilitating activities and events. · The Peer Recovery Support Specialist is re ...
-
Youth Engagement Specialist
1 day ago
Providence After School Alliance Providence, United States**About PASA** · Youth Engagement Specialists are the front-line youth workers of the AfterZone. In collaboration with volunteers, program providers, school officials and other AfterZone Staff, Youth Engagement Specialists help ensure that the AfterZone is a safe and fun place fo ...
-
Credit Specialist
1 day ago
Pinnacle Technical Resources Providence, United States**Position: Credit/Collection Specialist** · **Location: Providence, RI** · **Contract Duration:12+ Months contract** · **This role will sit onsite through August and then transition to hybrid.** · **Job Summary** · The Credit and Collections Specialist provides analytical suppor ...
-
Business Account Specialist
1 day ago
Pinnacle Technical Resources Providence, United States**Business Account Specialist** · **Providence Rhode Island 02907** · Responsibilities include Providing excellent customer service. Serving as point of contact for several towns within a territory providing customer information setting expectations and explaining the gas service ...
-
Dealer Relationship Manager
1 day ago
Santander Holdings USA Inc Providence, United States Full timeDealer Relationship Manager - Rhode IslandProvidence, United States of AmericaThe Dealer Relationship Manager (Sr. Specialist, Dealer Sales) is responsible for developing and maintaining relationships with dealers in their assigned territory, advising on the Company's underwritin ...
-
Environmental Scientist
14 hours ago
TRC Companies, Inc. East Providence, United StatesAbout Us: · Groundbreaker. Game changer. Pioneer. · TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to re ...
-
Behavioral Health Specialist I
14 hours ago
Bradley Hospital East Providence, United StatesSummary: · Under the direction of Clinical Nurse Manager (Inpatient)/Program Director (Partial) and Unit Charge RN the Behavioral Health Specialist I (BHS I) is responsible for providing care and safety to children and adolescents as a member of the interdisciplinary treatment te ...
-
Therapeutic Specialist Providence Ri
14 hours ago
Insmed Incorporated Providence, United StatesCompany Description: · Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicate ...
-
Customer Advisor
21 hours ago
Thunderbolt Island, United StatesYoungCapital is the recruiting company that connects candidates with suitable companies. Our recruiters are always available to support you during the application process and throughout the entire collaboration. YoungCapital is the recruiting company that connects candidates with ...
-
Fraud Customer Support Senior Specialist
3 days ago
Citizens Financial Group, Inc. Riverside, United StatesIf youre a critical thinker, detail-oriented, and seek opportunities to continuously learn, consider a career at Citizens as a Fraud Customer Support Sr. Specialist. In this role, youll play a crucial part in safeguarding our customers and ensuring Fraud, Support, Specialist, Sen ...
-
NebulaTech Providence, United StatesThere are many reasons to collaborate with European Medical Consulting Adam in Providence. In the following section, you will see how you can benefit from our free services and save valuable time: * You can delegate contract negotiations to us at your request * You will be discre ...
Business Support Specialist - Providence, United States - Syneos Health/ inVentiv Health Commercial LLC
Description
Business Support Specialist - Veeva clinicalSyneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success.
We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives.
Every day we perform better because of how we work together, as one team, each the best at what we do.
We bring a wide range of talented experts together across a wide range of business-critical services that support our business.
Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life.Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE
Why Syneos Health
We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
We are continuously building the company we all want to work for and our customers want to work with.
Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.
Job responsibilities
Act as central point of contact for all modules for end users for resolution of operational, process and advanced questions about system navigation and functionality (example: data setup, site management, site monitoring, templates, filing, reporting, etc.).
Provide business process and system expertise to support clinical project teams and functional teams regarding proper use of the systems in compliance with Syneos Health's Standard Operating Procedures (SOPs).
Serve as subject matter expert (SME) and resource for other super users.
Promote and facilitate efficient use of the systems.
Meet SLAs and ad hoc project and cross project queries from trial teams and management with minimal guidance.
Maintaining LOVs
Creation of ad hoc reports
Partner with L1/L2 Support to ensure appropriate triage and resolution path for all technical and non-technical user issues
Serve as escalation and central resolution point; ensuring usage and set up is in compliance with Syneos Health SOPs, Work Instructions, Training and Policies.
Provide end users resolution for issues pertaining to system usage, navigation, and functionality - meeting established resolution targets and promoting efficient and consistent usage of Vault Clinical.
Prepare and/or review and distribute communications to end users.
Conduct User Acceptance Testing (UAT) for system change requests, report requests and new functionality.
Build and maintain effective working relationships with end users.
Perform other related duties incidental to the work described herein.
Maintain Data Quality standards and conduct data quality reviews
Qualifications
What we're looking for
BA or BS degree
Experience in CRO or Pharmaceutical industry
Ability to prioritize activities effectively to accomplish individual and team goals with competing deadlines
Ability to write and speak clearly and concisely in a variety of communication settings and styles
Strong interpersonal skills; ability to establish and promote positive business relationships; customer service oriented
Ability to collaborate with study staff and internal and external partners to achieve goals
Proficient computer skills including use of MS Office Suite (Word, Excel, PowerPoint) and enterprise clinical trial management systems
Strong organizational skills and attention to detail
Strong problem analysis and resolution skills
Knowledge of site management and clinical monitoring for clinical research studies
Preferred Experience
Clinical trials research experience (CRA, Doc Management, or other roles) with hands on experience using SSU, CTMS, eTMF and/or Payments systems (Veeva Vault CTMS, Veeva Vault eTMF, Veeva Vault Payments, Veeva Vault SSU experience a plus)
OR
Minimum of two plus years providing end user operational support of a Clinical Trials Management System (CTMS), preferably Veeva Vault CTMS; or two plus years providing end user operational support of an Electronic Trial Master Files System (eTMF), preferably Veeva Vault eTMF.
Get to know Syneos HealthOver the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment.
Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive.
The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.
Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.
Further, nothing contained herein should be construed to create an employment contract.
Occasionally, required skills/experiences for jobs are expressed in brief terms.
Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.
The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
