Data Input Specialist - New York, United States - V Cloud Choice
1 week ago
Description
About Vcloud Choice
Vcloud Choice is a leading provider of cloud-based solutions for businesses worldwide. Our cutting-edge technologies empower organizations to optimize their operations, enhance productivity, and achieve their strategic objectives.
As we continue to expand our services, we are seeking a dedicated Customer Support Specialist to join our remote team.
As a Data Input Specialist at Vcloud Choice, you will be responsible for accurately inputting and managing various types of data into our systems.
Key Responsibilities
- Provide exceptional customer service by understanding customer needs and effectively addressing their concerns or questions.
- Actively listen to customers to identify issues and determine the appropriate course of action.
- Maintain confidentiality and security of sensitive data. Continuously seek opportunities for process improvement and efficiency in data input workflows.
Qualifications
- Bachelor's degree in a relevant field or equivalent experience.
- Previous experience in customer support, preferably in a technical role.
- Strong problemsolving skills and ability to troubleshoot technical issues.
- Excellent written and verbal communication skills.
- Comfortable working independently and as part of a remote team.
- Familiarity with cloud computing concepts is a plus.
- Proficiency in using help desk software and remote support tools.
- Customer service certifications are advantageous.
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