- Answers telephone calls in the scheduling phone queue and incoming calls in a courteous and timely manner.
- Schedules and reschedules patient exams in the appropriate time slot and correct facility in a prompt, pleasant and helpful manner.
- Verifies and updates all patient information in the Centricity - RIS IC system including but not limited to patient demographics and insurance information.
- Navigates and follows all steps of the scheduling process including assigning the correct exam tasks, referring physician information, selecting the correct exam, and by correctly spelling medical terms and diagnosis.
- Identifies the correct CPT codes and fees for self-pay exams.
- Knowledgeable in all imaging studies to answer basic questions for the patient or referring physicians' offices and recites exam preparation guidelines.
- Reports equipment problems and/or irregularities in a timely manner.
- Accurately fills out scheduling questionnaires and sends them to the inbound fax to be attached to the appropriate patient account.
- Performs related work as required.
- Customer Service.
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Radiology Scheduling Specialist - Lakeland, United States - RADIOLOGY & IMAGING SPECIALISTS OF LAKELAND
Description
Job Description
Job DescriptionJob Title:
Scheduling Specialist
Location:
Based in Lakeland and Kissimmee FL/Remote positions may be possible
Reports To: Scheduling Manager
Type of Shift:
Full Time
JOB SUMMARY:
The Scheduling Specialist receives a high volume of telephone calls daily and schedules appointments while maintaining a high level of customer service and quality patient care. Administration of the scheduling process includes scheduling a high volume of patient appointments with very little error and ensuring overall patient satisfaction.
JOB RESPONSIBILITIES:
WORK EXPERIENCE/
EDUCATIONAL REQUIREMENTS:
2 or more years in the Medical Field preferred.
Medical Assistant Certification preferred.
High school diploma or GED.
SKILLS/PHYSICAL REQUIREMENTS:
Skills in establishing and maintaining effective working relationships with staff, patients and referring physician offices, and the ability to work independently.
This job requires prolonged sitting; Normal vision range with the absence of color blindness, normal hearing, and normal eye to hand coordination and manual dexterity; the ability to distinguish letters and symbols.
