Desktop Support - Madison, United States - COOLSOFT LLC

Description

IT-related
Key Responsibilities:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Set up equipment and install new and upgraded hardware and software.
• Assist users with problems or questions relating to computer hardware and software. Troubleshoot software/hardware issues to find root cause of the problem.
• Prepare/Update training materials and documentation for departmental and internal MIS systems. Conduct training of computer users regarding the operation of computer hardware and software.
• Maintains records of the County computer/software inventory.
• Assist in testing of new hardware and software products and enhancements.
• Maintain a reasonable level of knowledge of all County systems.
• Demonstrated reliability in attendance and flexibility to work hours.
• Maintain regular and predictable attendance, work overtime/extra hours as required.

Education/Certifications/Experience Requirements

• Actively working towards an Associate or Bachelor's degree in an ITrelated field.
• Must be 18 years old.

Required or Preferred Skills

• Ability to operate a variety of office equipment including personal computer, printer, copier, calculator, telephone, etc.
• Ability to lift, carry, push, pull, or otherwise move up to 25 pounds regularly and up to 50 pounds occasionally, understanding and utilizing proper body mechanics.
• Ability to use tools and other equipment required for computer hardware installation, including screwdriver, pliers, etc.
• Ability to access all locations where computer equipment is located (inside squad cars, wiring closets, etc.).
• Language Ability and Interpersonal Communication
• Ability to comprehend and interpret a variety of documents including computer documents and graphics, log sheets, inventory reports, product literature, hardware and software manuals, trade publications, and general correspondence.
• Ability to analyze and design information flow
• Ability to analyze software/hardware and make recommendations
• Ability to understand and interpret departmental user needs.
• Ability to document/communicate technical information to nonIT people.
• Ability to problem solve issues between department and IT and to resolve conflicts.
• Ability to prepare a variety of documents including equipment placement and requirement reports, hardware/software documentation, and general correspondence.
• Ability to use and interpret computer related terminology.
• Ability to maintain confidentiality.
• Ability to work semiindependently making sound decisions using good judgment.
• Ability to communicate effectively with County department personnel, computer users, consultants, sales representatives, outside agencies, and the general public verbally and in writing.

Job Types:
Full-time, Contract


Pay:
$ $29.00 per hour

Expected hours: 40 per week


Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location:
In person