Sales Administrator - Fond du Lac, United States - SYSCO

SYSCO
SYSCO
Verified Company
Fond du Lac, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Company:

US0177 NorthEast Payroll, Division of Sysco Resources Services, LLC


Zip Code:

54937


Minimum Level of Education:

High School or Equivalent


Minimum Years of Experience:

2 Years


Employment Type:

Full Time


Travel Percentage:

Up to 25%


COMPENSATION INFORMATION**:


The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison.

Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors


SUMMARY


This position works closely with all areas of the organization (Warehouse, Merchandising, Pricing, Accounting and other departments at Corporate) to ensure customer expectations are achieved.

The associate must possess excellent customer relations management skills, time management skills and be able to communicate effectively both orally and written, at all levels.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Process incoming orders to meet departmental and warehouse requirements.
  • Work with buyers and warehouse personnel to ensure customer order needs are fulfilled.
  • Resolve questions/problems associated with but not limited to order placement, order modification, customer billing and payments, pricing, delivery of orders and product information.
  • Accurately complete and submit forms for National Account special orders processing to the Supervisor, Customer Service & National Accounts.
  • Submit freight claims to freight carriers in timely manner.
  • Enter Vendor Return Orders as needed in SUS.
  • Provide proactive followup communications to customers and management team as necessary.
  • Understand and comply with all applicable company policies (i.e. attendance, Code of Business Conduct & Ethics, Associate Handbook).
  • Comply with all applicable State/Federal laws, regulations, and policies (i.e. OSHA, HACCP, AIB).
  • Report any unresolved issues to supervisor.
  • Observe all safety rules in an effort to reduce accidents and injuries and report any unsafe conditions to supervisor.
  • Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be at least 18 years of age.
  • Must pass a physical assessment.
  • Must have strong attention to details and possess excellent follow up skills.
  • Must have strong sense of urgency and ability to multitask.
  • Must possess the inherent ability to provide customer service with enthusiastic, positive attitude.
  • Must be able to accurately listen and respond to customers.
  • Must have proficient use of Excel and Word.
  • Must be able to 10Key by touch.

EDUCATION AND EXPERIENCE
High school diploma or General Education Degree (GED) is required. Minimum of two years of related customer service/call center environment required. Knowledge of Sysco product (or knowledge of foodservice supplies and equipment) and SUS system preferred.


LANGUAGE SKILLS


Must have effective written and oral communication skills with good vocabulary, proper grammar and the ability to independently compose written communications.

Must have the ability to accurately listen to customer inquiries and use experience and judgment to meet customer needs.

Must have the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


MATHEMATICAL SKILLS


Must have ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

Must be able to compute discounts, rate, ratio, and percent.


REASONING ABILITY

CERTIFICATES, LICENSES, REGISTRATIONS
None required


PHYSICAL REQUIREMENTS OF THE POSITION


The working conditions and physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

An individual should contact his or her supervisor or the Human Resources Department if he or she believes that an accommodation is needed.


While performing the duties of this job, the associate is regularly required to use hands to finger, handle, or feel objects or controls, and talk and hear.

The associate frequently is required to sit for prolonged periods of time, and is frequently required to use the telephone.

The associate is regularly required to stand, walk and reach with hands and arms. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus.

**WORK ENVI
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