- Perform duties as the onsite Tier 2 FSR.
- Conduct 24/7/365 event management; receive and review escalated problem reports/issues/service health questions via Jira ITSM; process calls, emails, and in-person reports of problems, issues, and incidents from lower tiers.
- Confirm details, collect missing information, create/revise/update service request in Jira ITSM.
- Assess, categorize, prioritize service incidents/issues; assigned by Tier 0-I analysts for resolution.
- Provide resolution updates, End User Account Reports, System Usage Reports.
- Create/Update/track tickets and apply rule-based automation for escalation from received information from alerts, tools, Service Desk, End Users, CFTs, etc. Jira ITSM to track metrics or during the process of deploying releases from CFTs if encountering any issue not resolved by reverting a release and returning system to normal operating conditions
- Update maintenance calendar in Jira; update/revise schedules based on ticket priority/status (Scheduled or Emergency) or PDM IWCI, or FSR Release Manager direction; communicate changes through daily standups.
- Collect and maintain system/server logs from devices; review logs, ensure log data is ingested into appropriate SIEM tools (e.g., Splunk) for aggregation, evaluation, and trend analysis between major releases and system version updates
- Record reported issues, category, type of incident, and associated resolution accurately within Jira to provide reliable trend analysis (e.g., % of issues resolved at Tier 2 [QASP]).
- Maintain awareness and prompt action to meet QASP performance requirements (e.g., Tier 1 response/realignment within 15 minutes; Tier 2 immediately assigns resources to critical incidents).
- Conduct incident management; coordinate with/escalate to Tier 3, application/infrastructure teams (e.g., CFTs) or applicable vendors with issues or "major incidents" not resolvable by Tier 2. Engage Operational Deployment Lead and/or Engineering management team to communicate critical information relevant to the ART/stakeholders.
- Engage stakeholders to understand opportunities for improvement; create new and provide SOP Updates (flow charts, contact lists, FSR Handbook, and scripts for responses, etc.). Qualifications
- Systems/Equipment installation, configuration, implementation, and validation of installation of components.
- Support a variety of networking, storage, virtualization, and other components that may span across multi-generational deployments
- Evaluate effectiveness of existing technologies on site, and considering emerging technologies
- Add, configure, and manage Roles and Features on Microsoft Server (current Version) including but not limited to:
- DHCP Server
- DNS Server
- File and Storage Services
- Print and Document Services
- Remote Desktop Services
- Windows Server Update Services
- Windows PowerShell
- Configure and monitor systems/servers utilizing Windows Admin Center
- Configure and monitor systems/servers utilizing Failover Cluster Manager tools
- Configure and monitor systems/servers utilizing Remote Server Administrative Tools (RSAT)
- Microsoft (current Version) Storage Spaces Direct (S2D)
- Microsoft (current Version) Failover Clustering
- Microsoft's System Center monitoring components/methods
- Containers
- Data Center Bridging
- Group Policy Management
- Skype for Business Server and client installations
- SQL Server
- SharePoint Server
- Exchange
- System Center
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Senior System Administrator with Security Clearance - Fort Meade, United States - MAXISIQ
Description
Company DescriptionSince 2006, MAXISIQ has advanced the state of Cyber RDT&E by bringing together industry expertise in software, hardware, communications and security, and leveraging decades of operational experience to deliver exceptional value to communities and the critical missions they support.
Join MAXISIQ where we innovate, develop smarter solutions, technologies, services, and actionable capabilities for our clients- right when they need it most.
Job DescriptionSystems Administrators We're building a dynamic engineering teamwith areal-world cyber mission focus.
Seeking seasoned Systems Administrators who arehighly motivated to put their knowledge into play developing, deploying and maintaining advanced, complex operational networks.
These are full time positions at Fort Meade, MD available upon award in June 2024.Clearance Requirement:
Top Secret, SCI eligible with CI poly
Duties involved:
Clearance Requirement:
Top Secret, SCI eligible
Education:
Four (4) year college degree in Information Systems Technology, Computer Science, Engineering, or related field, with six (6) years of work experience building, managing and maintaining IT systems in a production environment or in lieu of education ten (10) years of experience.
Skills / Capabilities:
Components include but are not limited to:
Microsoft (current Version) Hyper-V Manager, Microsoft's System Center monitoring components/methods, Mass storage arrays and servers, Dell Open Manage essentials
Preferred Skills:
All your information will be kept confidential according to EEO guidelines.
We are an Equal Opportunity Employer that considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected class.
