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customer service rep - Salem, OR, United States - Butler America Aerospace
Description
Customer Service Rep / Call Center (Entry Level)
Location: Salem, OR
Job ID: #68841
Pay Range: $16.00
On-site work only
6 - Open Positions
Paid Training Provided
* * * Interviewing ASAP & Start work in 2-3 wks
THE OPPORTUNITY:
* Do you want to work with a global company that was founded over 100 years ago?
Are you looking for a company that trains you before you start taking calls?
* Do you want to work in a beautiful modern office?
Thinking of starting or completing your degree?
* Ask about future Tuition reimbursement after meeting eligibility.
THE COMPANY - An American owned Corporation, a Global Industry Leader in Security equipment and services based in Florida. It is a $20+ billion company with over 57,000 employees serving customers in 160 countries on (6) six continents.
Paid Training Provided - all you need is Basic Customer Service / Phone / PC skills or experience, experience can be in-person with customers, on the phone or at a Call Center. The work is mostly having conversations with customers on the phone and enter information in a PC, this is NOT Technical Support or Helpdesk type of work.
- IF you have done: Receptionist, cashiering, retail, sales, customer service front desk, reservations, collections, hotel front desk, secretarial work, administrative assistant, clerical, restaurant hosting, telemarketing, appointment setting (on the phone). . . You can be considered for this job.
SUMMARY:
• This position is for an Inbound Customer Service Call Center Representative providing outstanding levels of customer service and accurate scheduling tasks.
• Reps are expected to multi-task using multiple screens to look up customer information and scheduling appointments via telephone in an efficient and effective manner, while displaying a pleasant, courteous, and professional level of assistance.
• Proper call documentation, organization and follow through is essential to ensure the best customer experience.
• Follow call-handling procedures to assure uniform support within the guidelines of the department.
• Meet call handle volume and productivity performance metrics.
• Attendance and punctuality are essential functions of the position.
• This position is located On-site in Salem, OR in an office (call center) environment.
• This is a 40 hour a week position with occasional opportunities for OT.
• Good Attendance and punctuality are essential functions of the position.
REQUIREMENTS:
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law.
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.
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