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Twin Falls

    Community Liaison - Twin Falls, United States - Horizon Home Health & Hospice, Inc

    Horizon Home Health & Hospice, Inc
    Horizon Home Health & Hospice, Inc Twin Falls, United States

    2 weeks ago

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    Description
    Horizon is one of Idaho's oldest and largest Home Health agencies. We have been in business for over 20 years and currently have 8 branches.

    We pride ourselves on our quality of care and ethical business practices as well as our foundational Core Values CAPLICO- - -Celebrate, Accountability, Passion for Learning, Intelligent Risk Taking, Customer Second, and Ownership.


    How we do it:
    CELEBRATING successes large or small. We hold each other ACCOUNTABLE with respect and professionalism.

    Our PASSION FOR LEARNING allows us to teach our team members the latest and most advanced Home Health and Hospice education.

    Our LOVE ONE ANOTHER atmosphere shows we work as a team with trust and compassion. The growth we have experienced reveals that we are INTELLIGENT RISK TAKERS with our processes and procedures. But what really sets us apart from all the others is our CUSTOMER SECOND philosophy. Employees are our main and most important focus. We achieve job fulfillment by promoting OWNERSHIP through the independence that Home Health and Hospice offers.

    Horizon is Idaho's EMPLOYER OF CHOICE and we want you to join us as we PROVIDE LIFE CHANGING SERVICE to all those we touch.


    JOB SUMMARY


    Responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

    DUTIES & RESPONSIBILITIES


    Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.

    Ensures compliance with all state and federal referral/intake regulatory requirements; including but not limited to, all Medicare eligibility requirements.

    Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.

    Establishes and maintains positive working relationships with current and potential referral sources.


    Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.


    Assists the Executive Director/Administrator in the preparation of an annual budget for the intake department and monitors allocation of resources according to budgetary limitations.

    Assists with recruiting, selecting, orienting, and supervising members of the referral/intake team.

    Builds and monitors community and customer perceptions of Horizon Home Health & Hospice as a high-quality provider of services.

    Gathers, collates, and reports referral statistics including key customer referral trends.

    Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.

    Maintains comprehensive working knowledge of Horizon Home Health & Hospice contractual relationships and ensures that patients are admitted according to contract provisions.

    Participates in quality assessment performance improvement teams and activities.

    Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Horizon Home Health & Hospice

    Other duties as assigned by Administrator, including, but not limited to, Accounts Payable.


    The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job.

    The employee may be requested to perform job-related tasks other than those stated in this description.

    JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

    High School Diploma

    At least three to five years of experience in health care operations.

    Demonstrated ability to supervise and direct professional and administrative personnel.

    Ability to market aggressively and deal tactfully with customers and the community.

    Knowledge of corporate business management, governmental regulations, and private payer practices.

    Demonstrates good communications, negotiation, and public relations skills.

    Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

    The ability to drive and/or have access to transportation for agency related travel (e.g. community partners, patients, etc.) is an essential function of the job. Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile.

    Horizon Home Health and Hospice is an Equal Opportunity Employer.

    We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

    The employer for this position is stated in the job posting. The Pennant Group, Inc.

    is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.

    Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.

    More information about The Pennant Group, Inc. is available at


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