Branch Manager - Chicago, United States - SERENITY HOME HEALTHCARE, INC.

SERENITY HOME HEALTHCARE, INC.

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Branch Manager
Serenity Home Healthcare, Inc.

The Branch Manager is an expert in the administration of home care agencies and has an in-depth understanding of the laws and regulations of caregiving.

This role is responsible for the management and direction of a growing branch of Serenity.

Responsibilities

Oversees the payment of rent, purchasing of supplies and maintenance of the office
Administer the upkeep and timekeeping of the company car
Manages the upkeep of relevant business licenses
Responsible for the managing of personnel, including performance management, recruitment, onboarding, training, dismissal
Compiles weekly and monthly reports on key performance indicators to be submitted to the administrative managers
Resolves escalated client and caregiver complaints as needed
Ensures that utilization hours of insurances are maximized
Corresponds with case managers on the decline of services and care plan deviations.
Assists in the staffing of remote or special case clients
Trains and supervises client coordinators, offering continual training
Receives oncall messages and redirects as need be
Assist with the posting and monitoring of open visits
Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements
Maintains positive relationships with case managers to build and maintain client base
Advertises, markets, and promotes growth campaigns to offer services to local healthcare organizations
Implements and interprets service and operational policies, ensuring compliance within state/federal/ local and company guidelines
Ensures the confidentiality of private information for clients and caregivers
Facilitates weekly team meetings and Establishes weekly and monthly goals for the agency
Oversee recruitment initiatives and coordinate with recruitment supervisors
Attends marketing meetings and participates in marketing endeavors as need be
Receives reports from supervisory field visits and monitors completion of visits
Observes the time keeping of employees and verifies time in case of missed punches
Communicates the need for upcoming positions and personnel in advance
Responsible for overall performance of the location

Requirements:

Bachelor's Degree Preferred
Five years of experience in Home Healthcare, Homecare, Caregiving or similar field
23 years of managerial or supervisory experience within the homecare setting
24hrs Online Caregiverlist training certificate
Basic computer proficiency and familiarity with the Microsoft Suite
Strong attention to detail and documentation
Excellent written and verbal communication skills.
Superb organizational skills and selfmanagement skills
Excellent Leadership and people skills
Initiative and drive to see a project through and the company's success.
Valid driver's license, current auto insurance, and a clean driving record.