Knowledge Management Analyst - Washington, United States - Strategic Resolution Experts

Strategic Resolution Experts Washington, United States

2 weeks ago

Description

Do you want to perform work that is impactful to millions of Americans and has a broader global impact? Are you a service-minded team player who works towards creating solutions for the greater good?

We Empower You to Serve

SRE delivers Organizational Transformation Services to the federal Government through Strategy, People, Leadership Development, Coaching, Facilitation, and Organizational Change Management. We underpin this with Project Management, business process improvement, and the use of technology as an enabler.

Our mission is to serve our country, our communities, and our employees. Our vision is to make a positive impact on the world by leaving it better off when we leave than when we came. We are seeking professional consultants who share in our mission of service, and our vision of leaving the world a better place, and are committed to our values of Integrity, Quality, and Performance.

After reviewing the position description, if you feel you are a fit for our organization and possess the required qualifications, we invite you to apply.

The Knowledge Management Analyst supports the mission of the customer by designing, managing, and configuring SharePoint sites. The ideal candidate will have the people and the technical skills to gather and document requirements; determine site and library structures; configure pages, web parts, and tools; develop and deliver training; and provide troubleshooting and assistance to users of varying skill levels on the design, use, and customization of SharePoint. The candidate may also assist in business process improvement, program management, and meetings in support of a large organization.

Duties may include, but are not limited to:

Designing and managing knowledge management assets within SharePoint
Interviewing stakeholders to document current state and future requirements for SharePoint
Developing a strategy, roadmap, and stakeholder engagement plan to leverage the capabilities of SharePoint in support of collaboration, data sharing, and knowledge management across multiple directorates
Participating in the planning, design, and deployment of new SharePoint sites, solutions (such as dashboards and trackers), and workflows
Designing and configuring document libraries, permissions, page designs, web parts, and the overall site structure
Developing Standard Operating Procedures (SOPs), business rules, style guides, governance, a data management strategy, and tools
Developing and delivering job aids, communications, and training to end users
Providing troubleshooting assistance to end users to update document libraries, task trackers, dashboards, and other SharePoint tools
Working closely with experienced analysts or project leaders to support the Integration Office
An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
Strong analytical and technical skills
Knowledge of traditional web technologies (HTML, CSS, jQuery/JavaScript, .Net, XML) is a plus

SharePoint

Proficient in SharePoint platform, including its various features, functionalities, and configurations
Interviewing stakeholders to document the current state and future requirements for SharePoint
Developing a strategy, roadmap, stakeholder engagement plan, training, user documentation, and communication products to leverage the capabilities of SharePoint in support of collaboration, data sharing, and knowledge management across multiple directorate
Participating in the planning, design, and deployment of new SharePoint sites, solutions (such as dashboards and trackers), and workflows
Taking the lead in developing Standard Operating Procedures (SOPs), business rules, style guides, governance, a data management strategy, delivering job aids, communications, training, and tools related to SharePoint
Oversee the organization, categorization, and tagging of content within SharePoint to ensure easy retrieval and dissemination of knowledge
Document processes, configurations, and best practices related to SharePoint knowledge management solutions for future reference and training purposes.
Monitor the performance of SharePoint knowledge management solutions and implement optimizations to improve efficiency and usability
Must have DoD experience as a knowledge manager

Must be a US Citizen and possess an active DoD Secret Clearance

Education and experience:

Requires a minimum of 5 years experience
Prior DOD experience required
BA/BS degree
SharePoint or Knowledge management certification required

Skills:

An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image
A well-organized and self-directed individual who is a team player
Strong professional, interpersonal, and organizational skills
Demonstrated cross-functional team collaboration skills in a rapidly changing, high-intensity, mission-oriented work environment
Must have DoD Knowledge management and SharePoint experience

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