Technology Support Professional - Norfolk, United States - Old Dominion University

Old Dominion University

Verified Company

Norfolk, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Posting Details:

Posting Details
Working Title
Technology Support Professional
Position Number
HR2372
Department
INFORMATION TECHNOLOGY SERV-ACAD
Location
Norfolk, VA
Type of Position
Hourly
Type of Job

EEO Category

C Technicians
Type of Recruitment

Knowledge, skills and abilities

Basic working knowledge of and ability to troubleshoot computer and mobile operating systems (Windows 7/8/8.1/10, MacOS 10.X, iOS, Android), hardware, software, peripherals, and appropriate system management and security tools in a network environment. Efficient time management to prioritize tasks and handle multiple projects and deadlines. Demonstrated ability to communicate professionally and effectively with customers, team members, and leadership.
Special licenses, registration or certification
None
Education or training
None
Level and type of experience
Basic experience in information technology support.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Working knowledge of information technology support in a corporate, administrative, or educational setting. Familiarity with IT asset management suites such as Ivanti, LANDesk, Altiris, SCCM or Remedy. Usage of a ticketing system such as Remedy, ServiceNow, Footprints or ZenDesk

Custom configuration of a computer purchase to meet end-user requirements - Understanding of Active Directory and Group Policy Enterprise-level anti-virus / anti-malware suites.

CompTIA A+, Network+ or Security+ certification.
Conditions of Employment

29hour work week, Monday-Friday, between 8 am and 5 pm; 1500 hours per year.
Annual Salary/Hourly Rate
Salary nonnegotiable $ per hour
Posting Detail Information
Job Requisition Number
S02635
Job Open To
General Public
Open Date
05/06/2024
Close Date
05/10/2024
Open Until Filled
No
Special Instructions Summary
None
Criminal Background Check
College Home Page

Department Home Page
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Equity Statement-
Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at
Alternative Hiring Process*Pay Transparency Nondiscrimination Provision*
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.

Supplemental Questions:

Required fields are indicated with an asterisk (*).

Describe your experience, and level of support provided, with the following hardware: printers, desktops/laptops, Macs? (Open Ended Question)
Describe your experience with the following operating systems: Windows 10, Windows11, macOS. (Open Ended Question)

Applicant Documents:

Required Documents