- Cultivate and maintain community partnerships to achieve YouthBuild outcomes; manage Memorandums of Agreements (MOAs) and other key collaborations
- Establish strong relationships with Construction, Healthcare, and Culinary industry employers, counselors, associations, and trainers to develop sector-related job opportunities for constituents of YouthBuild Program
- Overseeing and ensuring that career and leadership development planning including employment preparation classes are provided to YouthBuild participants
- Organize job readiness workshops, host college and career fairs and other events to facilitate pathways to graduation and post-secondary instruction or employment
- Follow-up with employers after a participant is placed in employment or internship to ensure the participant is meeting expectations and identify additional skills participants may need to meet employer demand
- Provide evaluation, conciliation, and mediation between employer and employee post-job placement
- Supervising the Success Coach and overseeing the Future Success component and Employer Advisory Board
- Stay engaged with both employer and job seeker to ensure successful 85% or higher placement and strive toward 100% retention of all placed within their sector of training.
- Perform clerical duties, answer phones, take memos, organize and maintain files and documents; photocopy, fax, etc. as needed
- Reviewing documents for eligibility and accuracy; checking and maintaining member files
- Purchase, track, and invoice office supplies for YouthBuild program
- Deliver oral presentations as requested to employers/industry associations
- Complete reports for department and grants i.e AmeriCorps, WIOA, and DOL
- May serve as backup within the department as needed.
- Excellent writing and interpersonal skills, including the ability to collaborate with others
- Proficient in Microsoft applications, Adobe and Google
- Excellent time management, customer service, and interpersonal skills
- Ability to relate sensitively to a multiracial and multicultural group of young people.
- Organized, capable of handling multiple requests and tasks, detail-oriented, excellent at follow-through, and ability to meet deadlines.
- Ability to be flexible as specific tasks will change with the evolution of the program
- Network effectively with various types of organizations, including government agencies, law enforcement agencies, schools, social service agencies, courts/probation/DYS/corrections, and grassroots organizations.
- Strong commitment to helping young people succeed in an innovative training program to reorient their lives and nurture their leadership skills.
-
Customer Success Manager
4 weeks ago
Trellix Salem, United States**_Job Title:_** · Customer Success Manager · **_Role Overview:_** · The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ab ...
-
Customer Success Manager
6 days ago
Quadient Salem, United StatesQuadient · Customer Success Manager · Salem , · Oregon · Apply Now · Quadient is a global leader in customer communication solutions. With over 100 years' of experience and still going strong, we aim to be the driving force behind the world's most meaningful customer experie ...
-
Customer Success Manager
6 days ago
Iron Mountain Inc Salem, United StatesIron Mountain · Customer Success Manager · Salem , · Oregon · Apply Now · At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looki ...
-
Customer Success Manager
3 weeks ago
Trellix Salem, United StatesJob Title: · Customer Success Manager · Role Overview: · The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to ...
-
Customer Success Manager
6 days ago
HealthEdge Salem, United StatesHealthEdge Software Inc · Customer Success Manager · Salem , · Oregon · Apply Now · The Client Operations Team at HealthEdge proactively helps our customers understand and optimize the value customers receive from HealthEdge products and services. The Customer Success Manage ...
-
Senior Customer Success Manager
2 weeks ago
Trellix Salem, United StatesJob Title: · Senior Customer Success Manager · Role Overview: · The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This dynamic and customer centric individual must be comfortable consulting with lar ...
-
Manager, Enterprise Customer Success
3 weeks ago
SeeSaw Services Salem, United StatesOur Growth Mindset (The Mission): · Think back on your time in school and a project or experience that got you fired up, curious, and motivated to try your best. · Can you remember one? If you're like us, there are some projects we remember decades later -- those times when we ...
-
Senior Customer Success Manager
6 days ago
Trellix Salem, United StatesTrellix · Senior Customer Success Manager · Salem , · Oregon · Apply Now · The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This dynamic and customer centric individual must be comfortable con ...
-
Sr. Customer Success Manager
3 weeks ago
Sprinklr Salem, United StatesSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Head ...
-
Sr. Customer Success Manager
4 days ago
Proofpoint Salem, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · Corporate Overview · In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels ...
-
Principal Customer Success Manager
6 days ago
Oracle Salem, United StatesOracle · Principal Customer Success Manager · Salem , · Oregon · Apply Now · We're on the precipice of a generational change in how Oracle enables customer success and Oracle's Customer Success Organization is in the midst of a customer-centric transformation. We're helping ...
-
Enterprise Customer Success Manager
3 weeks ago
Seesaw Learning Salem, United StatesAbout Us: · Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through ...
-
Penn Foster Inc Salem, United States FreelanceJob Description · We're looking for a Customer Success Manager to build, retain, and grow a book of business made up of Enterprise customers (~ 40 customers and ~$4m in revenue). You will be the voice of the customer within Procore and serve as the customer liaison with Procore's ...
-
Registered Nurse
1 week ago
Fresenius Medical Care Salem, United States Full timePOSITION FEATURES: · Willing to train or Training Provided · PURPOSE AND SCOPE: · The professional registered nurse (CAP RN 2) position may be an entry level CAP designation for new employees that meet the CAP RN 2 criteria or attained through advancement by the CAP RN 1. The CA ...
-
Registered Nurse
2 weeks ago
Fresenius Medical Care Salem, United States Full timePOSITION FEATURES: · Location: 19A Centennial Drive, Peabody, MA · 2021 and 2022 America's 'Most Loved Workplaces' by Newsweek · NO Overnight, Sunday or on-call shifts. · Major holidays off (Thanksgiving, Christmas and New Years Days) · No prior RN dialysis experience required; 1 ...
-
Branch Manager, Peabody, MA
1 week ago
Santander Holdings USA Inc Salem, United States Full timeBranch Manager, Peabody, MAPeabody, United States of AmericaUSA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market intelligence, generates leads, and develops proposals/campaigns to garner new business, ensuring ...
-
Vice President of Operations
3 weeks ago
Prime Group Holdings Salem, United States**Company Overview** · Prime Group Holdings, LLC, a vertically-integrated private equity real estate firm focused on self storage and other alternative real estate asset classes, has an exciting opportunity for a talented **Vice President of Operations** to help drive growth in i ...
-
Director, Business Development
2 weeks ago
Quality Innovation, Inc. Salem, United States**Job Description**: · **Director, Business Development** · The Director, Business Development oversees the identification, collection, review, and response to business opportunities from all sources. · The Director is responsible for leading an ongoing process to cause the busin ...
-
Customer Support Specialist
2 weeks ago
Interface, Inc. Salem, United StatesInterface, Inc. is a global flooring company specializing in carbon neutral carpet tile and resilient flooring, including luxury vinyl tile (LVT) and nora rubber flooring. We help our customers _create high-performance_ interior spaces that support well-being, productivity, and c ...
-
Local Truck Driver
1 week ago
J.B. Hunt Transport Salem, United States Full timeAre you a new CDL graduate looking for truck driver training? Drive with J.B. Hunt's Apprenticeship Program and receive on-the-job training and experience with an industry leader. · Drivers in this program work with an experienced J.B. Hunt driver trainer for six weeks before tra ...
Success Manager - Salem, United States - Opportunity Communities
Description
Job Description
Job DescriptionWHY WORK AT NORTH SHORE CDC?
North Shore Community Development Coalition (NSCDC) is a regional, nonprofit organization committed to investing in neighborhoods to create thriving communities. We envision a North Shore where every neighborhood is one of choice and opportunity. Our neighborhood revitalization model focuses on projects that have lasting benefits for entire neighborhoods with need-based programs that build future city leaders and self-sufficient residents. Our diverse staff is passionate and committed to helping our communities thrive and grow. We offer extremely competitive benefits including funding for professional development, a full suite of healthcare benefits, generous paid time off, company-provided week off in the Winter and Summer, and more. We offer paid training for required training certifications. For more information visit our website or visit us on social media
.
ABOUT THE POSITION
The Success Manager (SM) will perform various duties relating to career-building opportunities for YouthBuild participants and alumni and execute program administrative tasks. In addition, the SM will supervise the Success Coach to successfully match participants and graduates of YouthBuild's Construction and Construction Plus cohorts with employers in construction, healthcare, culinary, and other related fields. Additionally, the SM will oversee the Future Success + Leadership Components, Alumni Engagement, and the Employer Advisory Board while reporting to the Assistant Director of YouthBuild.
The SM develops work experience opportunities and targeted professional training, and ensures credentialing is aligned with the needs and expectations of employers or other post-exit participants. The SM also supports the Success Coach to prepare participants for post-program transitions as soon as they enter the program, through soft skills development, supportive service connections, and the use of interest and skills assessments based on competency models. The work of the SM begins on day one and continues over the life cycle of the grant(s) to ensure participants are fully prepared for post-program success.
Main Goal(s):
The goal of this role is to develop and build capacity/partnerships with potential employment and internship providers that will lead to internship, externship, apprenticeship, and employment opportunities specifically in the Construction, Healthcare, and Culinary Hospitality fields for YouthBuild participants.
RESPONSIBILITIES:
Primary responsibilities and essential functions may include, but are not limited to:
QUALIFICATIONS:
HOW TO APPLY: Please submit a thoughtful cover letter and resume with YouthBuild Success Manager in the subject line to
