Field Service Engineer - Somerville, United States - Keolis North America LLC

Description

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you're looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.

Benefits Package Highlights:

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits – a federal program that administersretirement, survivor, unemployment, and sicknessbenefits to U.S.railroadworkers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
• Supplemental health plans for accidents, critical illness, hospital stays
• Pet, Home, Auto insurance

• Experience in a Technical role within a complex railroad organization 2 years + of demonstrated experience.
• Strong knowledge of traction and rolling stock, fault finding, and modern approaches to equipment maintenance.
• Demonstrated acumen with regulatory requirements affecting passenger railroad operations including FRA and OSHA regulations.
• Key personal traits; collaborative, forward thinking, proactive, resilient, sound judgement, innovative where it's required, driven by a relentless pursuit of excellence.

• Experience of successfully implementing change in a heavily unionized environment.
• Experience of overseeing or mentoring technical personnel.
• Communication skills at interpersonal and all group levels.
• Build trust in relationships.
• Ability to work independently with minimal supervision and make decisions for optimal results.
• Demonstrated capability to influence, work with, and facilitate buy-in with labor organizations.
• Proven ability to lead by example to foster positive cross functional relationships with internal and external stake holders.
• Methods and tools for performance optimization.

• Demonstrate understanding and adhere to the KCS principals of Employee Engagement, Operational Excellence & Safety, Customer Satisfaction, Corporate Social Responsibility and Economic Performance.
• Provide managerial leadership to the Mechanical Department employees. This includes individual coaching, development, and managerial support.
• Act as a rolling stock technical subject matter expert to provide technical assistance to transportation crews and mechanical personnel.
• Lead and support technical investigations into significant incidents and ensure any actions identified are followed up and closed out.
• Interrogate downloads to support the determination of root cause in incidents and provide verification of correct operation of equipment.

• Assist the Technical Team to determine the correct attribution of incidents and the root cause of failures attributable to the mechanical department and support the production of weekly and monthly performance reports.
• Drive improvement of safety performance in sync with annual safety plan for the Mechanical Department.
• Plan for and direct operations during service disruptions and periods of extreme weather to ensure safe working environment.
• Reduce the number of repeat defects by:
  • Producing minimum scope of work documents and check lists to provide structured guidance to support fault finding of equipment.
  • Reviewing the work done to close out defects to ensure that the remedial action is appropriate given the reported failure mode.
  • 2nd/3rd occurrence on-site to oversee inspections/repairs confirming root cause has been identified and addressed.
• Identify problem areas and recommend equipment service changes and/or modifications through investigation and detection of equipment defects.
• Work with the Technical Team and MBTA to develop prototypes and oversee first of class installs.
• Work with original equipment manufacturers and suppliers to determine root cause of failures and identify areas of improvement.
• Generate work instructions and other documents in support of modifications and engineering change process.

• Support the training department in the development of training courses and materials and provide informal training, instructional sessions, and hands on training to employees.
• Mentoring of technicians to include the following:
  • Development of additional training requirements to be delivered by third parties
  • Direct coaching when fault finding or reviewing approaches to carrying out tasks
  • Training in the use of root cause tools and techniques

• Document key processes to ensure they are consistently delivered and there is no uncertainty about the scope of work that is required.
• Support the delivery of Keolis and MBTA Projects as directed.
• Support the other members of the Technical Team as required.
• Comply with all safety rules and procedures and report all hazards as required
• Carry out other duties as assigned.

• This role is primarily Monday – Friday Day Shift but may require occasional overnight or weekend support.
• There is a mixture of office work and on equipment troubleshooting.
• Frequent travel to Commuter Rail locations other than BET is expected.

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and Keolis retains the right to change or assign other duties to this position. Employees must be able to perform the essential job duties of this position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.