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    It systems analyst - Lawrenceville, United States - Gwinnett County

    Gwinnett County
    Gwinnett County Lawrenceville, United States

    4 weeks ago

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    Description
    Class Summary

    Job Description
    The IT Systems Analyst II will provide front line support for laptops, desktops, printers, and other associated equipment.

    This position will be responsible for providing support for patch management, end-point's security protection, NetMotion, RCM, Remedy Force work order management, and to coordinate the support services of vendors, end users, and other internal staff to successfully complete assigned projects.

    The Systems Analyst II will also ensure that support vendors are meeting and exceeding expectations regarding performance, meeting defined metrics/benchmarks, and to ensure that standards and processes are followed to provide effective customer service and meet technical standard requirements.

    Essential Duties

    Hardware Installation and Maintenance:

    Install, configure, and maintain desktop hardware components such as CPUs, RAM, hard drives, graphics cards, and peripherals like printers and scanners.


    Software Installation and Configuration:
    Install, update, and configure operating systems, drivers, and software applications on desktop computers, ensuring compatibility and functionality.

    Troubleshooting Technical Issues:

    Diagnose and resolve hardware and software problems encountered by end-users, providing timely and effective solutions to minimize downtime through on-site support.


    User Account Management:

    Create, modify, and manage user accounts, permissions, and access rights in various systems and applications, ensuring security and compliance with organizational policies.


    Data Backup and Recovery:

    Implement and maintain backup procedures to protect critical data, and perform data recovery operations when necessary to restore lost or corrupted files.


    System Updates and Patch Management:

    Monitor and apply system updates, patches, and security fixes to desktop computers and software applications to enhance performance, reliability, and security.


    Network Connectivity Support:

    Troubleshoot network connectivity issues, including wired and wireless connections, DNS problems, IP configuration, and firewall settings, to ensure uninterrupted access to resources and services.


    Documentation and Knowledge Sharing:

    Maintain accurate records of support activities, including troubleshooting steps, resolutions, and system configurations, and contribute to knowledge base articles to facilitate self-service support for end-users.


    User Training and Education:

    Provide training and guidance to end-users on best practices for using desktop hardware, software, and tools effectively and securely, empowering them to troubleshoot common problems and optimize their productivity.


    Physical Security and Asset Management:

    Ensure the physical security of desktop equipment and peripherals, including implementing measures to prevent theft or unauthorized access, and maintain accurate records of hardware inventory and asset tracking.

    Other Job Requirements/Information

    This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety.

    Due to the sensitive nature of this position, a public safety background is required to include motor vehicle & criminal histories, credit check, and fingerprinting.

    This job is eligible for a hybrid telework schedule after an initial probationary period and individual approval.
    Grade
    The grade for this position is C Salary will be dependent on education and experience.

    Effective 4/11/2023, this position is eligible for the Employee Referral Program.

    Minimum Qualifications
    Bachelor's Degree in Information Technology, Computer Science, Business Systems, Information Systems or a related field AND
    Three years of professional level computer analyst and/or systems experience


    An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.


    Note:


    The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

    Additional Information

    About Gwinnett County
    Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.


    The county's population in 2000 was about 588,448 and we've only continued to grow since then, with the population expected to reach one million by the year 2022.

    Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.

    The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure.

    To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors.

    The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation.

    Each department is run by a director who is charged with managing operations in a manner which stresses the County's values.


    In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials.

    These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.

    Vision
    Gwinnett is the preferred community where everyone thrives

    Mission
    Gwinnett proudly supports our vibrantly connected community by delivering superior services.

    Values

    Integrity:
    We believe in being honest, building trust, and having strong moral principles.

    Accountability:
    We believe in stewardship, transparency, and sustainability.

    Equity:
    We believe in fairness and respect for all.

    Inclusivity:
    We believe in engaging, embracing, and unifying our communities.

    Innovation:
    We believe in continual adaptation of technology, process, and experience.

    Hiring Process
    Hiring Process
    FAQs
    Gwinnett County is committed to creating a diverse workforce.

    As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

    For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at or email

    Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.

    Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.

    On average, our employees' benefits are worth 48 percent of their base salary

    In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the

    County contributes an average of 91 percent of the cost

    Health
    Medical plans for active and retired employees
    Dental and vision plans
    Prescription drug plan

    Wellness

    Onsite Employee Wellness Center
    24/7 Employee Assistance Program (EAP)
    Immunizations
    Wellness education and incentive programs
    Annual wellness fair

    Family and Career

    Training and professional development opportunities
    Family planning benefits
    Four weeks of paid parental leave

    Time

    Annual/Sick Leave
    12 paid holidays per calendar year
    1 paid floating holiday per calendar year

    Money

    Flexible spending accounts for medical and dependent care
    Health Reimbursement Arrangement (HRA) available
    Health Savings Account (HSA) available
    Retirement and Savings Plans
    401(a) Defined Contribution
    457 (b) Deferred Compensation
    Longevity pay
    Tuition reimbursement
    Financial education programs

    Protection

    Basic, optional, and dependent life insurance
    Short-term and long-term disability
    Critical illness and accident insurance
    Hospital indemnity insurance
    Identity theft protection

    To learn more about the Benefits offered at Gwinnett County
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