- Health insurance.
- Dental insurance.
- Vision insurance.
- Employer-paid life insurance.
- Employer paid short-term and long-term disability.
- Voluntary additional life insurance.
- Voluntary supplemental insurance.
- Employee Assistance Program.
- 48 hours of sick time after three months.
- 80 hours of vacation time after six month.
- $400 referral bonuses.
- Consistently respond to all incoming calls. Meet established quality and productivity standards for self and for the team.
- Assist patients with clarification, correction and resolution of their accounts for various medical services via inbound and outbound telephone calls.
- Accurately obtain via, telephone, the required financial and insurance information from the patient, patient's representative, or physician's office.
- Communicate insurance coverage details to patients and inform the patient/guarantor prior to the service date regarding payment expectations related to co-payments, co-insurance, and/or deductible amounts.
- Resolve Billing related Queries and update insurance. Provide assistance to patients with questions regarding billing or open accounts.
- Attempt to collect patient payments during initial phone contact in order to alleviate the amount of effort.
- Inform Department Director, Supervisor or Team Lead of potential problem accounts or additional requirements for reimbursement to receive direction on how to resolve situations.
- Must be able to handle the pressure of answering patient/client telephone calls and accurately process correspondence within department goals.
- Ability to exhibit a heightened sense of listening to patient concerns which translates into successful problem-solving and conflict resolution.
- Maintain the strictest confidentiality regarding patients according to policies and procedures.
- Must be able to multi-task in a fast-paced environment and quickly adapt to change.
- Contribute to team effort by accomplishing related results as needed.
- Perform other duties as assigned.
- Previous Call Center Experience. (Required)
- Must have own computer equipment.
- Reliable Internet connection.
- Computer knowledge (Microsoft Word, Excel) is required.
- Outstanding verbal and written communication skills.
- Strong computing and keyboarding skills are required.
- Strong customer service skills and ethics.
- Ability to work in a fast-paced environment.
- Bilingual English/Spanish. (Required)
- Must be a Windows-based laptop or a desktop. (No Chromebooks, netbooks, or any type of tablet)
- Internet connection.
- Headset.
-
Customer Service Representative
3 weeks ago
Swipe Say Easy Orlando, United StatesWe are currently seeking a Customer Service Representative to join our team and provide exceptional service to our valued customers · As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, a ...
-
Field Service Representative
3 weeks ago
Veolia WTS USA, Inc. Orlando, United StatesField Service Representative - Dispatchable · As a Field Service Representative, you'll be on the front lines providing operations and maintenance expertise on water treatment systems for customers in a variety of locations across the region and country. This mission critical ro ...
-
Passenger Service Representative
2 weeks ago
National Airlines Orlando, United StatesNational Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air cargo carriages worldwide. National Airlines specializes in over-sized, time sensitive, and special handling requirements, utilizing , and A-330 aircraft ...
-
Customer Service Representative
2 weeks ago
Collabera Orlando, United StatesThis position involves handling inbound and outbound calls in a call center environment, providing exceptional customer service, and addressing customer concerns promptly and efficiently. · Key Responsibilities · Inbound and Outbound Calls: Manage a high volume of inbound and out ...
-
Guest Services Representative
3 weeks ago
Pinnacle Hotel Management Orlando, United StatesGuest Service Representatives are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering gu Guest Service, Representative ...
-
Customer Service Representative
3 weeks ago
PeopleReady Orlando, United StatesJob Description · Customer Service Representative · PeopleReady of Orlando, FL is now hiring Customer Service Representatives Customer Service Representative is responsible for answering phones, redirecting calls as needed, assisting customer inquiries, defusing and problem sol ...
-
Client Services Representative
3 weeks ago
NVA Orlando, United StatesWaterford Lakes Animal Hospital is looking for a full-time client service representative with the skills, drive, and desire to take your career to the next step. Qualified candidates will have open availability Monday - Saturday, at least 1 year of experience as a veterinary clie ...
-
Customer Service Representative
29 minutes ago
Trulite Orlando, United StatesCustomer Service Representative · What Brought You Here · Pay- $18/hour-$22/hour · Day Shift Hours OT as needed · Benefits starting DAY ONE · Who You Are: · A customer service representative that makes it a priority to ensure the customers have the support they need. You ha ...
-
Client Service Representative
1 week ago
ES Solutions Orlando, United StatesJob Description · Job DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicat ...
-
Customer Service Representative
5 days ago
Business Development Firm Orlando, United StatesWe are immediately hiring an Entry Level Customer Service Representative to work on our newest project working with a premier technological giant. These brand new products are being released into the surrounding Orlando area, and our team is tasked to bring them to market. The En ...
-
Warranty Service Representative
1 week ago
David Weekley Home Orlando, United StatesExplore Opportunities · Warranty · Orlando, FL · Warranty Service Representative · Orlando, FL · Warranty Service Representative · Apply Now · The Job was shared succesfully · Share Job · Apply Now · Share Job · Job Description · David Weekley Homes is seeking a Warranty Service ...
-
Customer Service Representative
4 days ago
DXP Enterprises Orlando, United StatesJob Description · Job DescriptionDo you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the produ ...
-
Customer Service Representative
5 days ago
Susan Collins Orlando, United StatesPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-base ...
-
Customer Service Representative
3 weeks ago
Think Tell Junction Orlando, United StatesJob Description · Job DescriptionJoin Our Team as a Customer Service Representative at Think Tell Junction · Are you passionate about providing exceptional customer service? Think Tell Junction is looking for a Customer Service Representative to join our dedicated team in Orlando ...
-
Customer Service Representative
5 days ago
Sir Speedy Orlando Fl Orlando, United StatesBenefits:401(k) matchingCompetitive salaryDental insuranceVision insuranceBenefits/Perks:Initial and ongoing trainingCompetitive compensationPaid holidays and vacationIndoor and comfortable working environmentCompany Overview:A locally owned and nationally recognized Printing, Si ...
-
Customer Service Representative
2 weeks ago
GTT Orlando, United StatesCustomer Service RepresentativeContract Duration 3 Months · Job Responsibilities:Customer Service Representative takes a high volume of inbound or place outbound calls to provide information and services to customers. · Utilizes a database to retrieve customer or company informat ...
-
Client Services Representative
3 weeks ago
NVA Orlando, United StatesWaterford Lakes Animal Hospital is looking for a full-time client service representative with the skills, drive & desire to take your career to the next step. Qualified candidates will have open availability Monday - Saturday, at least 2 years of experience as a veterinary client ...
-
Customer Service Representative
6 days ago
DXP Enterprises Orlando, United StatesDo you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technic ...
-
Guest Service Representative
3 weeks ago
Bags Orlando, United StatesJob Description · Job DescriptionOverview · Bags, a SP+ Company, is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a u ...
-
Customer Service Representative
10 hours ago
Trulite Orlando, United StatesCustomer Service Representative · What Brought You Here · Pay- $18/hour-$22/hour · Day Shift HoursOT as needed · Benefits startingDAY ONE · Who You Are: · A customer service representative that makes it a priority to ensure the customers have the support they need. You have good ...
Bilingual Patient Service Representative - Orlando, United States - Medusind
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Remote Patient Service Representative (Bilingual: English/Spanish)At Medusind we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry. A significant factor is that our workforce comes with rich domain expertise and robust compliance norms.
Our four-prong approach of an excellent management team coupled with a detailed eye for processes experienced manpower, and cutting-edge technology helps us deliver superior, cost-effective services to our clients across the globe.
Available Shifts: Full-time-8:00am -5:00pm or 9:00am-6:00pm (Eastern Time)
Pay: $15.50
Benefits:
Knowledge, Skills and Abilities:
System Requirements:
Since 2002, organizations across the entire healthcare spectrum have leveraged our deep expertise and high-quality solutions to maximize revenue, reduce operating costs and navigate the changing healthcare landscape.Medusind's unique combination of deep industry expertise, robust operational capability, and client-focused service significantly improves the efficiency and profitability of healthcare organizations. Client satisfaction is the primary focus of the Medusind leadership and staff.Our highly experienced personnel, cutting edge technology, and forward thinking approach allows us to deliver effective solutions while staying ahead of healthcare industry changes.