Client Relationship Specialist - Chicago, United States - SpotHero

SpotHero

Verified Company

Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who We Are:

SpotHero is a fast-growing market leader disrupting the mobility space. Drivers across North America use the SpotHero mobile app, website, and connected car integrations to reserve convenient, affordable parking. Parking companies rely on SpotHero to help them reach new customers, in a tech-forward manner. We connect the dots with leading technology, delivering value to all sides of this exciting, evolving marketplace. We've been quite busy, take a peek at some of our recent announcements.

What You'll Do:

Provide heroic account management to our partners, answering questions and making recommendations around best practices for listing parking on SpotHero.
Partner with our Growth Managers and Operations team to assist with supporting our largest accounts.
Become a product expert, knowing our systems from front to back, inside and out.
Work to maintain agreedupon service levels, providing timely responses to inbound inquiries.
Tackle ad hoc projects big and small as requested.
Identify opportunities for process improvement and collaborate with Supply Operations Management on implementing improvements.
Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.
Identify and consult with partners on optimization opportunities to increase location and portfolio growth
Attend inperson client meetings and events.

Core Competencies:

Action-Oriented
Maintains a sense of urgency to complete a task and seeks information rather than waiting for it.

Analytical

Examines information methodically and in detail to solve problems or complete tasks.

Crossfunctional Collaboration

Process of working with multiple individuals to complete a task or achieve a goal.

Communication

Communicates effectively and efficiently both verbally and in writing.

Consistency

Ensures the same process is used when making decisions to eliminate perceived inequalities.

Customer-Focused

Maintains commitment to the SpotHero persona so the marketplace brand is sustained.

Detail-Oriented

Pays attention to details and learns to understand causes and not just effects.

Efficient

Ability to work and identify processes with the least amount of waste (time, materials, or other resources) possible.

Execution

Seeing projects through to completion and meeting deadlines.

Multi-Task

Execute more than one task at the same time.

Time Management

Ensures performance and helps maintain desired service levels.

Selfstarter

Display eagerness to jump into projects/initiatives independently

Qualifications:

Bachelor's Degree or equivalent experience
12 years experience in communications, research, and/or account management.

Efficient
and highly skilled in Google suite and/or Microsoft Office

Salesforce or other CRM software experience is preferred but not required.
Ability to maintain a high level of accuracy.
Manage daily tasks alongside competing priorities.
Experience working in an office environment.

Contacts:

Internal: Ops Team, Sales Team, Customer Experience Team
External: Parking facility administrators, managers, and supervisors

Tools:

CRM (Salesforce preferred), G Suite, SpotHero Admin Backend
Chicago, IL

Career Growth Potential:

Growth Manager I
Growth Manager I

Sr. Growth Manager
Region Manager

What we are offering:

Career game changer
A truly unique experience to work for a fast growing startup in a role with unlimited potential for growth.
Excellent benefits
In the US we cover up to 90% of Medical Premiums, 50% of Dental and Vision Premiums, companysponsored Life Insurance, 401K, and generous parental leave.
Flexible PTO policy, generous parental leave, and great work/life balance
We value and support each individual team member.
Learning Budget + Udemy license
We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.
Annual parking stipend (duh we help people park).
The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere.
A company that cares about its employees' unique backgrounds. From Employee Resource Groups to Unconscious Bias Trainings, we want each and every employee to feel like SpotHero is a place where they can bring their whole selves to work.
A workplace recognized as CityLights award winner by 1871, 2023 Best Places To Work by BuiltIn, and recipients of the Best Company Culture, Best Company for Women, and Best Company for Diversity awards from Comparably

SpotHero is an equal opportunity employer.

We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.

PLEASE NOTE:
This position is ineligible for visa sponsorship. To be considered for this role, you must be le