Customer Service Representative - Chicago, United States - Berkhsire Refrigerated Warehousing, LLC

Description

• Follow up with customers concerning problem orders from previous night.
• Process orders in a timely fashion
• Prepare order for keying, review and process orders
• Resolve lot and description problem prior to releasing.
• Contact customer by phone immediately to change or confirm any conflicts or changes on order.
• Make corrections per customer instructions.
• Oral/Written Communication
• Answer phone calls with a clear friendly greeting and always maintain positive demeanor.
• Provide product information to customer.
• Compose correspondence as necessary to advise customer of findings or present necessary information.
• Take appropriate action on customer requests, inquires, reports, inventory levels and lot history

• Match signed bill of lading with corresponding back up and scan in DocuWare.
• Match confirmed transfer with corresponding back up and scan in DocuWare.
• Match and scan confirmed tallies.
• Match and file original and copy of bill of lading.
• Match and file warehouse receipt and bill of lading for receipt file and second white copy of transfer to be filed in bill of lading file.
• Match tally with corresponding warehouse receipt and file.
• Scan picking copies.
• Fax weekly/daily reports when requested by customer.
• Share customer behavior patterns with team.
• Perform other duties and responsibilities as needed.

• Good oral and written communication skills.
• Excellent telephone manner and interpersonal skills.
• Good research and analytical ability.
• Detailoriented; organized.
• Good time management skills.
• Keyboard dexterity
• PC proficiency, including knowledge of Microsoft Office

• 401(k)
• Health insurance
• Onthejob training
• Paid time off

• 1 year
• 2 years
• 3 years
• Under 1 year

• Day shift
• Night shift

• Monday to Friday

• Inperson
• Office