Hotel Front Desk - Hermosa Beach, United States - H2O Hermosa

H2O Hermosa
H2O Hermosa
Verified Company
Hermosa Beach, United States

5 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.


Responsibilities:

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Other tasks may be assigned as deemed necessary based on company needs.


Skills:

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus.


Job Type:
Part time with possibility of Full-time

Pay:
$19 - $20.00 per hour


Schedule:
8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Overtime
Weekends


Experience:

Front Desk: 1 year (required)

hospitality: 1 year (required)


Education:

High school or equivalent (required)


Language:

Spanish (preferred)

Work Remotely:
No


Job Type:
Part-time


Pay:
$ $20.00 per hour
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