Patient Services Coord. Ii-danvers - Danvers, United States - Massachusetts General Hospital(MGH)
Description
Patient Services Coord. II-Danvers
Under general supervision of the Operations Manager, the Patient Service Coordinator II coordinates the delivery of quality care while enhancing the patient/ customer service experience within the Imaging department.
Schedule:
- Friday 10a6:30pm
Sunday 11a-7:30pm
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Arrives, schedules, reschedules and cancels patient appointments in the Epic system
- Assists patients for updating hospital registration information
- Follows all safety guidelines/ policies to include correct patient identification, Hand Hygiene, etc.
- Prepares patients with appropriate documentation for imaging exams, including but not limited to the Falls Questionnaire, Patient contact sheet, patient diagnostic results letter, etc.
- Engages management and staff for communicating patient appointment delays
- Assists with activating interpreter services when necessary
- Maintains cleanliness of workspace and general waiting area.
- Alerts management of any environmental issues associated with the general waiting area.
- Assists in the orientation and training of new support staff members.
- Scans appropriate documents in Epic and Magview.
- Uploading of patient images into Life Image
- Acts as patient escort/greeter
- Additional duties as required
SKILLS & COMPETENCIES REQUIRED:
- Exceptional interpersonal skills and empathy to provide outstanding customer service and deescalate stressful situations when necessary
- Excellent written, communication and organizational skills
- Basic computer skills knowledge required
- Ability to work independently
- Ability to time manage and prioritize tasks
EXPERIENCE:
Preferred:
customer service experience
WORKING CONDITIONS:
Busy outpatient clinical setting.
Minimum Required:
High school diploma, GED or equivalent
Certificate :
Please specify
Some college or Associate's Degree
Bachelor's Degree
Master's Degree
Doctoral Degree
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Primary Location MA-Danvers-MGH Danvers
Work Locations MGH Danvers Endicott Street Danvers 01923
Job Practice Assistant/Patient Services Coord
Organization Massachusetts General Hospital(MGH)
Schedule Per Diem
Standard Hours 1
Shift Day Job
Posted Shift Description Saturday and Sunday 11am-7:30pm and 8am-4:30pm
Employee Status Limited Term / Per Diem
Recruiting Department MGH/North Shore ACC
Job Posting May 13, 2024
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