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Assistant General Manager - Beverly, United States - UNA NADA LLC
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3 weeks ago
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Description
Job Description
Job DescriptionBenefits:Benefits/Perks
Reports to: General Manager
Job Responsibilities: Total charge of the operation in the absence of the General Manager. Follow and support the direction from the GM. To include the duties as outlined below.
Duties:
1. SERVICE
Exceed guest expectations by ensuring flawless service.
Provide communication to the GM regarding feedback from guests.
Exhibits and maintains an excellent working knowledge of standard operating procedur
Expresses and documents feedback to service staff relating to performance
Heightens awareness of staff members about product sales and marketing.
Tracks trends in sold items to maintain an acceptable sales level.
Recognition and awareness of VIPs and special guests needs, likes and dislikes.
2. OPERATIONS:
Effectively seats dining room and manages reservation book using business trends.
Conducts pre shift food and beverage tasting, taking action where appropriate.
Exhibits and maintains excellent working knowledge of computer system.
Maintains accurate wine, beer and liquor inventories.
Utilize liquor and beer order sheets.
Participates in month end inventory and communicates results to the Corporate Office.
Analyzes income statement and related notes and takes action where appropriate.
Exhibits and maintains excellent working knowledge of marketing plan and group even
Conducts all staff meetings in absence of GM.
Develops and maintains relationships with hotel concierge and other hotel staff.
Maintains and develops relationship with public relations firm. *
Maintains an awareness and control of budgeted vs. actual expenses.