Project Manager - Jackson, United States - Zennify

Description

The

Project Manager

will serve to partner with the project team to drive Zennify's projects forward to a successful customer Go Live. This role participates & maintains the planning and execution of customer implementations of Zennify's solutions.

The PM must be effective in juggling multiple fast-paced engagements, and at the same time establish a trusted partner relationship with Zennify's customers.

Project Managers will deliver projects using Zennify's methodologies and governance practices.

You will work closely with clients to translate project objectives into achievable timelines while utilizing Agile Scrum methodology and ensure the client achieves value from their Salesforce investment; and understand their businesses, overall goals, objectives, pain points, areas of opportunity, the definition of success, etc.

and seek a clear understanding of how success will be measured in the engagement.

Typical day-to-day project activities include driving project schedules, anticipating risk and variance, cost containment and disruption handling, managing all project/people forecasts and project status communications.

Project Managers will support leaders within Zennify's Delivery Organization and will direct and influence customers with customer-side project involvement, operational readiness, and project issue relationships.

Primary Responsibilities
Facilitate project management functions including but not limited to scheduling, resource management, budgets, project margin, compliance, project hours approval & timeline
Exercise project control to efficiently manage task completion, contain scope and execute change requests as necessary, and identify and mitigate risks to the project
Guide the organization in PM best practices and mentor junior level PM's and Consultants
Support complex projects in a fast-paced environment with deadlines, critical data, and details that are part of delivering end-to-end solutions
Deliver project tasks throughout the project lifecycle such as:
Create project plans and schedule, manage and update throughout the project
Manage & monitor ongoing work on user stories in a variety of applications including JIRA, Osana, Smartsheet, Salesforce
Create & managed Workforce Breakdown Structure (WBS) & resource planning
Monitor weekly/hourly project burn, track all utilization, update and manage accurate utilization, and manage capacity to keep team efficiently staffed
Create & send status update reports
Serve as the primary project and escalation contact as it pertains to budget, timeline and scope management
Participate and lead recurring project management and Scrum meetings as needed
Submit and review project weekly check ins
Manage project risk (track RAID log) and communicate anticipated risks to project stakeholders

Additional Project Duties:
Meeting prep (agenda, logistics, resource assignment)
Communicate action items and and next steps, post meeting
Partner with project leadership to Establish sprint schedules
Create sprint summary reports
Establish deployment plan (schedule, sequence)
Project Oversight
Review/complete project set up and go live checklists
Reviews and approves invoices, auditing for any rate mistakes, hours mistakes, misuse of terms, or any similar errors
Create & update project and resource forecasts
Review SOWs and Change Orders, collaborating with a Portfolio Director and Sales as appropriate
Manage and delegate work to the project team to ensure team meets all timelines
Manage conflicts with both internal and external teams and seek satisfactory resolutions
Required Qualifications
5+ years of implementing enterprise-scale software or technology solutions as a Project Manager
Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule
Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
Proven history of delivering high quality results on schedule and within budget
Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations
Successfully manage and communicate with a remote distributed team
Willing to adapt to hours of work in non-traditional business hours pending project needs
Ability to meet travel requirements, when applicable (up to 20% travel projected)
Ability to multi-task and perform effectively under pressure
Demonstrated negotiation, conflict management and leadership skills
Thrives in a team-based, high energy and fast-paced environment
Service-oriented and innately driven to produce outstanding customer satisfaction and results
Analytical and able to logically and methodically work through problems
Possess a sense of urgency with strong organizational and follow-up skills
Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action
Passionate about Customer Success and is a great listener
Embodies Zennify culture and is a team player and exemplifies the company's core values
Is comfortable with the overuse of GIFs on Slack (no, seriously, we send a lot of GIFs)

Preferred Qualifications
2+ years of CRM and implementation experience
1+ years experience in the financial services or healthcare industries
Bachelor's degree in Business Administration and/or Information Technology or equivalent experience.
PMP Certification
Agile SCRUM Master Certification preferred
Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary
Working knowledge of industry best practices and implementation experience of the salesforce product suite
Qualities of the ideal candidate
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Thorough understanding of or the ability to quickly learn about the project or product being developed.
Be a nerd. No, seriously, we are all a little nerdy here. If nerding out can both excite you and put you at ease, you're in good company.
The full compensation package is based on candidate's experience and certifications.

$95,000

—

$180,000 USD
Pay Transparency

We believe that pay transparency helps to foster trust and open communication between employers and employees.

It allows our team members to have a clear understanding of their earning potential and the expectations associated with their roles.

We also believe that pay transparency promotes fairness, as everyone is compensated based on their experience and skills, regardless of factors such as gender, race, or ethnicity.

We recognize that the skills and experience of our candidates may vary, and we are committed to compensating them accordingly.

As such, we will evaluate each candidate's qualifications, experience, and performance to determine the appropriate compensation within the stated salary range.

We hope that this transparent approach to compensation will provide our potential candidates with the information they need to make informed decisions about their career paths.

This is what we mean when we say we're the Sum of Our Parts
We understand that everyone comes to the table with their own special histories, perspectives, opinions, backgrounds, and cultures.

Here at Zennify, we believe that all of those distinctive individual aspects of our employees are precisely what makes Zennify a great place to work.

We want to see you for who you are, so please bring your whole self to the interview process with us.

In fact, here are some unique benefits that we offer as a direct result of our amazing employees:


Pawreavement & Pawternity Leave:

Two days off of work if you bring a new furry friend home, and two days off of work if you have to say goodbye to one.

We take our pets very seriously at Zennify, so it's important to us to represent our entire family in the benefits we offer
Unlimited


PTO:
Because we want you to be a human being first and an employee second
We cannot wait to meet you
About Us

Founded in 2013, Zennify is a Platinum Salesforce consulting partner focused in Financial Services, Health and Life Sciences, and other key industries that prioritize the customer experience.

With consistently high Customer Satisfaction scores, we live to provide epic solutions that solve our customers' challenges, and exceed expectations Our commitment to People Development and Customer Success are the driving forces behind our firm.

Our purpose is to provide opportunities for professionals to develop amazing careers that drive compelling business impact. We promote and grow from within, building on strengths and investing in development.

Balancing industry-leading Salesforce technical expertise with clear purpose and line of sight to our client's business objectives, we deliver innovative and contextual solutions that scale.

Zennify's mission is to be problem solvers and relationship builders, striving to create solutions, opportunities, and sustained success for our people, customers, community, and future generations.

We aspire to be the most trusted, impactful, and inspirational advisor in the consulting ecosystem.

As professionals, we put in the work and are committed to milestones, but at Zennify having fun and giving back are part of the journey.

We offer a culture that inspires, a place people love coming to work and believe in open communication. It's all part of the Zenn

Our Values:
Inspire Passion, Embrace Equality, Be Authentic, Integrity Matters.
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• Number of years implementing enterprise scale Salesforce solutions as a Project Manager

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Zennify's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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