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    Technical Cutting Tool Support Specialist - Loveland, United States - HEULE Precision Tools | North America

    HEULE Precision Tools | North America
    HEULE Precision Tools | North America Loveland, United States

    3 weeks ago

    Default job background
    Manufacturing / Mechanical
    Description

    Technical Cutting Tool Support Specialist

    Join Heule (hoy-lee) Tool Corporation, a leader in innovative cutting solutions for the manufacturing industry, and contribute to our mission of delivering precision and efficiency. We are seeking a dedicated Technical Cutting Tool Support Specialist to provide expert technical assistance, shaping the future of machining processes.

    Essential Duties and Responsibilities

    • Act as the main contact for technical support and inquiries related to our cutting tool products.
    • Provide both remote and on-site assistance to customers, troubleshoot issues, optimize tool performance, and offer tailored solutions.
    • Lead training sessions on the correct usage, maintenance, and care of our cutting tool products.
    • Work closely with the sales team to explore opportunities for product enhancements or customizations, driven by customer feedback.
    • Record and analyze customer interactions in our CRM system to inform trends and engineering feedback.
    • Keep abreast of industry trends, machining technologies, and competitive products to ensure our market edge.
    • Note: This job description is subject to updates in duties, responsibilities, and activities at any time with or without notice.

    Qualifications / Requirements

    • Bachelor's degree in Mechanical Engineering, Manufacturing Engineering, or related field; relevant experience may also be considered.
    • Minimum of 2 years in technical support, preferably within the cutting tool industry.
    • Deep understanding of machining processes, tool applications, and CNC programming.
    • Excellent problem-solving abilities and expertise in troubleshooting complex technical issues.
    • Exceptional communication and interpersonal skills, capable of effectively conveying technical details to diverse audiences.
    • Detail-oriented and highly organized, able to manage multiple tasks and customer inquiries simultaneously.
    • Willingness to travel occasionally for on-site customer support.
    • Proficiency in Microsoft Office and CRM software; knowledge of specific systems is a plus.
    • Bilingualism in English and Spanish is beneficial

    Salary/Benefits:

    • Comprehensive benefits package including medical, dental, and vision coverage.
    • 401(k) retirement savings plan with company match.
    • Paid time off and holidays.
    • Training and professional development opportunities to enhance your skills and knowledge.

    Work Environment

    This position is salary and requires an on-site 40-hour work week from Monday to Thursday, 8am-5pm and Friday 8am-4pm

    Ready to take the next step in your career with a company that's at the forefront of the manufacturing industry? Apply now by sending your resume and a cover letter outlining your unique qualifications to We're excited to hear from you

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