Assistant Manager Atlantic - Long Beach, United States - Goodwill Southern Los Angeles County

Goodwill Southern Los Angeles County
Goodwill Southern Los Angeles County
Verified Company
Long Beach, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Assistant Store Manager:


DIVISION 400:


Summary Description:


  • The Assistant Store Manager assists the Store Manager in the daily operations of assigned retail store, ensuring consistency, compliance, and achievement of sales and productivity goals.
  • An Assistant Store Manager is responsible for understanding and modeling key performance behaviors by providing effective direction and leadership to employees and offering outstanding service to all donors and customers. He/she reports to Store Manager.

Exemplary Duties / Responsibilities:


  • The Assistant Store Manager (ASM) assists Manager in daily store operations, including sales leadership, merchandising, production, customer service, and training. Assumes management responsibilities as needed and/or in Store Manager absence.
  • The ASM is responsible for ensuring the daily sales and operational success of assigned store in partnership with the Store Manager.
  • He/she must ensure high levels of customer satisfaction through excellent service leadership and employee training.
  • He/she is accountable for meeting and/or exceeding sales goals by training, motivating, mentoring and providing feedback to sales staff.
  • He/she makes sure the deposit is ready in a timely manner to be picked up by the armored car services in Manager's absence.
  • He/she operates cash register and trains staff on applicable POS functions.
  • The ASM assists Store Manager on cross training all store personnel, including new employees in all areas of store operations.
  • The ASM reports safety hazards and all accidents to Asset Protection IMMEDIATELY.
  • He/she need to understand all facets of store organization and safety to eliminate safety hazards.
  • He/she accurately completes daily sales paperwork and identifies discrepancies.
  • He/she provides proactive customer service in a positive, professional, and courteous manner.
  • The Assistant Store Manager must comply with all Sales Division procedures and agency policies and procedures.
  • He/she must be courteous when answering phones, making announcements, and dealing with customers and staff.
  • Attend and actively participate in and/or facilitate meetings as assigned.
  • He/she is responsible for other duties as assigned.

Employment Standards:


Education/Experience:


  • High School diploma/GED or its equivalent.
  • Ability to work a flexible schedule, including evenings and weekends
- .

  • Minimum threeyears experience in retail sales, preferably in specialty retail, thrift or consignment.
  • 2+ years' Supervisory experience in retail, thrift or consignment.
  • Positive work history.
  • Ability to read and write, understand basic math. Able to create and analyze reports, spread sheets and sales statistics
  • Ability to understand complex and simple instructions.
  • Ability to handle customers effectively.
  • Ability to meet deadlines and respond to special needs.
  • Proficient user of MS Office (MS Excel in particular) and basic computer functions

Knowledge

  • Knowledge of retail practices, cash handling procedures, visual merchandising and loss prevention.
Supervision and leadership team building and training.


Skills:


  • Fluent oral and written communication skills. Bilingual a plus.
  • Outstanding problem solving and multitasking skills
  • Highly organized
  • Cooperation with Manager, store personnel, and Division Directors.
  • Ability to lead and supervise personnel.
  • Ability to work with the public; strong interpersonal and mediation skills required.
  • Use of cash register, calculator/10 key, faxes, and phones.
  • Good record keeping practices.
  • Effective production methods.
  • Ability to accurately complete sales reports.
  • Able to lift, carry, push, and pull at least 50 lbs.

Core Competencies I:

To perform the job successfully an individual should demonstrate the following competencies;
- **Confidentiality*
  • Understands and adheres to high level confidentially in all work related information discussions and information sharing in all meetings of the board, and by upper level staff.
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Ethics and Values - Adheres to Goodwill core values and beliefs during both good and bad times; acts in line with those values.
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Problem Solving
  • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations
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Task Management
  • Communicates changes and progress; completes projects on time and budget.
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Technical Skills
  • Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
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Customer Service
  • Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
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Interpersonal Skills
  • Listens to others without interrupting; keeps emotions
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