-
Customer Support Representative
2 weeks ago
Kelly Services, Inc. Johnston, United States#8216;At Kelly, were passionate about helping you find a job that works for you. How about this one? Were seeking a Customer Support Representative to work at John Deere in Johnston, IA. With us, its all about finding the job thats just right. S Representative, Support, Technical ...
-
customer support representative
2 weeks ago
Rose International Johnston, United StatesDate Posted: 04/23/2024 · Hiring Organization: Rose International · Position Number: · Job Title: Customer Support Representative II · Job Location: Johnston, IA, USA, 50131 · Work Model: Onsite · Shift: 8hr 2nd shift · Employment Type: Temporary · Estimated Duration (In ...
-
Customer Support Representative
1 week ago
ICONMA Johnston, United StatesProvides responses and/or solutions to customers, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. · Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and ...
-
Customer Support Representative
1 week ago
ICONMA Johnston, United StatesProvides responses and/or solutions to customers, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. · Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and ...
-
Customer Support Representative II
1 week ago
Kelly Services, Inc. Johnston, United StatesFinding a job that fits your lifestyle isnt always easy. Thats where Kelly comes in. Were seeking a Customer Support Representative II to work at John Deere in Johnston, IA. Sound good? Take a closer look below. Were here to help you find someth Representative, Support, Customer, ...
-
Customer Support Representative II
2 weeks ago
US Tech Solutions Johnston, United StatesRole: Customer Support Representative II · Duration: 36 Months · Location: Johnston IA · Onsite, second shift position. · SPECIAL CONSIDERATIONS: Must be able to work second shift with weekend hours. New-hire training will take place M-F, 8am-4:30pm and will consist of 2-3 we ...
-
Customer Support Representative II
1 week ago
Staff Finders Inc Johnston, United StatesOnsite, second shift position. · Please note currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within John Deere and can mo ...
-
Support Representative
1 week ago
Randstad North America, Inc. Des Moines, United StatesRandstad is hiring several Support Representatives for a large financial institution in the West Des Moines area If you have at least 2-4 years of customer contact experience while working in the financial services and or banking field, please consi Support, Representative, Retai ...
-
support representative
1 week ago
Randstad Des Moines, United StatesRandstad - JobID: support-representative_des-moines [Customer Service / Call Center] Randstad is looking to fill several Support Rep positions for our reputable, established client. These are immediate openings and include permanent and temporary positions for full-time and part- ...
-
support representative
2 weeks ago
Randstad Des Moines, United StatesRandstad - JobID: support-representative_west-des-moines [Customer Service / Call Center] Randstad is looking to fill several Support Rep positions for our reputable, established client. These are immediate openings and include permanent and temporary positions for full-time and ...
-
Customer Support Representative II
1 week ago
Cerebral Staffing, LLC Urbandale, United StatesJoin Cerebral Staffing, LLC on site at our client John Deere in Urbandale, IA as a Customer Support Representative II · Location: Urbandale, IA - Hybrid · Durationof Role: 3+ years · Pay: $18.26 / hourly · Hours: Candidates must be able to work shifts during our business hours ...
-
Client Support Representative
1 week ago
TEKsystems Grimes, United States: · + Serve as first point of contact for customres and proivde excellent service · + Use problem solving and research skills to quickly assist customers · + Coordinate communiction between customers and sales team · + Maintain customer accounts · + Help with billing and order is ...
-
Support Representative
1 week ago
Randstad USA Des Moines, United States TEMPORARY, Full timeRandstad is hiring several Support Representatives for a large financial institution in the West Des Moines area If you have at least 2-4 years of customer contact experience while working in the financial services and or banking field, please consider applying today Pay: $27.82/ ...
-
Customer Support Representative II
1 week ago
Cerebral Staffing, LLC Urbandale, United StatesJob Description · Job DescriptionJoin Cerebral Staffing, LLC on site at our client John Deere in Urbandale, IA as a Customer Support Representative II · Location: Urbandale, IA - Hybrid · Durationof Role: 3+ years · Pay: $18.26 / hourly · Hours: Candidates must be able to work sh ...
-
Client Support Representative
1 week ago
TEKsystems Grimes, United StatesJob Description · Job DescriptionDescription: · Serve as first point of contact for customres and proivde excellent service · Use problem solving and research skills to quickly assist customers · Coordinate communiction between customers and sales team · Maintain customer account ...
-
Customer Support Representative
2 weeks ago
Farm Bureau Financial Services West Des Moines, IA, United StatesCustomer Experience Representative I Are you passionate about delivering excellent customer service and are customer focused? Would you like to join a company that cares about employees, has a competitive pay scale, and invests in you through continued training and education? If ...
-
Customer Support Representative
1 week ago
Aureon West Des Moines, United StatesJob Responsibilities: Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each ...
-
Wholesaler Services Support Representative
2 weeks ago
DXC Technology Des Moines, United StatesJob Description:DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies a ...
-
Wholesaler Services Support Representative
2 weeks ago
DXC Technology Des Moines, United StatesJob Description: · DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest compani ...
-
Wholesaler Services Support Representative
2 weeks ago
DXC Technology Des Moines, United States**Job Description:** · At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process ...
Customer Support Representative II - Johnston, United States - Three Point Solutions
Description
Job title : Customer Service Representative II
Client : Heavy machine manufacturing company
Duration : 3 years contract role
Location : Johnston, IA 50131
Shift : 2nd shift
Job description:
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts, whole goods or product related services.)
Duties:Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
Distributes additional product/service/policy information to customers, dealers, and personnel.
Develops common solutions to problems with team members to maintain required service levels.
Maintains the accuracy and availability of customer related information on-line.
Assists in the promotion of products/services/programs through special program offerings, special mailings and pro-active user contact.
Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.
Special considerations:Must be able to work second shift with weekend hours.
New-hire training will take place M-F, 8am-4:30pm and will consist of 2-3 weeks classroom, and an additional few week of on the job training & mentoring with an experienced technician.
After training, candidate must be able to work an 8hr shift within the hours of 12 pm to 10 pm.
The exact 8hr shift will fluctuate based on volumes and business need.
After training is complete, candidate will be assigned a weekend shift (either Saturday or Sunday) on a monthly rotating schedule.
Primary responsibilities & duties:
The Social Media Care team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
Agents provide support via multiple channels (social media, email, and website) while effectively documenting each interaction.
This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.
Required skills, knowledge, and relevant work experience:
Skills in interpersonal communications, negotiation, and conflict resolution.
Effective written communication skills.
6+ months experience with customer service / support experience.
High comfort level and experience with consumer software applications.
Experience with multiple forms of social media (Facebook, Twitter, Instagram, YouTube, TikTok)
Strong computer and troubleshooting skills.
Ability to work off-shift hours and occasional holidays to support the business
Desired skills, knowledge, and relevant work experience:
Prior work history with using social media for business purposes
Prior work experience in Agriculture or Technology dealer channels
Knowledge of agriculture, turf (mowers) and utility vehicles
Bachelor's degree in Agriculture, Business, Communications, Marketing, IT or a similar discipline.
#ZR