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Technical Service Specialist - Cedar Rapids - ABB
Description
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:
Support Services Manager
In this role, you will have the opportunity to ensure the service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers.
Each day, you will execute technical support, act as a specialist, and solve problems in your area of expertise.You will also showcase your expertise by communicating both with the customer and ABB internal teams proactively to ensure customer needs are understood and business opportunities are utilized for service growth.
This position is Remote; however, the ideal candidate will live within a commutable distance to Richmond, VA.Key Responsibilities
Provides technical support and solves problems in area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc.
Provides technical consulting on Service solutions to management, factory quality, and customers. Provides recommendations to management to improve operations and customer service.
Manages customer relationships and maintains regular contact with key customers.
Complete/Concise/Accurate documentation of customer interactions and case management in a timely manner.
Create/modify documentation to meet business/customer needs for documentation such as Procedures and Methods of Procedure.
Works to reduce cost and improves the quality of delivery of service and projects.
Participates in 24 X 7 On-Call Rotation for after-hours Technical Support.
Travel to site up to 20% to assist in site escalations and training opportunities.
Participate /Assist in training courses. This will be in both student and trainer situations.
Qualifications
Bachelor's degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment; Associates Degree in Electrical Engineering Technology with 3+ years' experience in servicing critical power equipment; or 5+ years equivalent work/military experience servicing critical power equipment (UPS, STS, PDU, etc.).
NETA Certification is preferred.NICET Certification is a plus.
CompTIA Certification is desirable.
Electrical License would be an advantage.
Candidates must already have a work authorization that would permit them to work for ABB in the US.
What's in it for you
We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,
race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability.
You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to . Resumes and applications will not be accepted in this manner. #LI-RemoteWhile base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $65,100 and $104,160 annually.
ABB Benefit Summary for eligible US employees:
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to and click on \"Candidate/Guest\" to learn more
Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core PlusVision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D - 100% employee paid up to maximums
Short Term Disability - up to 26 weeks - Company paid
Long Term Disability - 60% of pay - Company paid.
Ability to \"buy-up\" to 66 2/3% of pay.
Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave - up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays.
Vacation is provided based on years of service.
More about us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings.
The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives.
The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions.The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.#ABBCareers
#RunwithABB
#Runwhatrunstheworld
We value people from different backgrounds. Could this be your story? Apply today or visit
to read more about us and learn about the impact of our solutions across the globe
PandoLogic Category:
Customer Service, Keywords:
Technical Support Representative, Location:Virginia Beach, VA-23454
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