- Health insurance
- Home office stipend
- Paid time off
- Vision insurance
- Parental leave
- Actively engage in daily virtual meetings with the Implementation Team, franchisees, and cross-functional stakeholders to provide support and facilitate progress on implementation initiatives
- Create and coordinate Implementation Plans for for New/Additional/Transfer Stores and for Refreshes/Relocations
- Communicate effectively and efficiently with all stakeholders and departments
- Utilize Salesforce and Google Sheets as the primary tools for case management, record-keeping, and implementation status tracking. Auditing and updating as needed.
- Coordinate with other departments to ensure a smooth and efficient rollout of operations for New/Additional/Transfer Stores and Refreshes/Relocations
- Request information and follow up with stakeholders and departments in a professional and timely manner
- Facilitate introductions to establish connections between franchisees, vendors, and internal departments
- Regularly audit and perform quality checks on key implementation spreadsheets, resolving issues as needed
- Carefully examine lease documents to verify they meet all necessary criteria and stipulations for required corporate language
- Coordinate the organization and filing of franchise implementation documentation, such as forms and acknowledgments, in the designated cloud storage and CRM systems
- Proactively manage the implementation team's shared email account, triaging incoming messages and routing them to the appropriate stakeholders
- Address and respond to franchisee email inquiries ensuring consistent and accurate responses through partnering with the Implementation Team
- 1-3 years of experience in a project coordination or implementation role preferred
- Experience in a franchise or multi-unit business a plus
- Bachelor's degree in business, communications, or a related field preferred
- Strong organizational and time management skills to meet deadlines in a fast paced environment
- Excellent communication and interpersonal skills including but not limited to phone and email etiquette
- Problem-solving mindset to identify and troubleshoot issues proactively
- Knowledge of Microsoft Office and Google Suite
- Able to handle multiple tasks or projects at one time meeting assigned deadlines
- Ability to interpret and understand the basics of a lease agreement
- Ability to establish and maintain effective working relationships fostering teamwork
- Strong customer service-oriented approach and ability to effectively communicate with internal and external stakeholders
- Strong attention to detail with a proactive approach to to follow-through
- Experience with Salesforce a plus
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Implementation Coordinator - Atlanta, United States - Any Lab Test Now - Corporate
3 weeks ago
Description
Job Description
Job DescriptionBenefits:In this entry level Implementation Coordinator position, you will play a pivotal role in ensuring the seamless
onboarding and rollout of new, additional, transferred, refreshed, or relocated franchise
locations. Leveraging your exceptional organizational skills and attention to detail, while
working closely with the Implementation Manager and other cross-functional departments, you
will create and help coordinate the comprehensive Implementation Plans (IPs) to help guide the
implementation process.
The core values of our company - value, teamwork, accountability, integrity, being proactive,
and empowerment - are the foundation of how we operate. As the Implementation
Coordinator, you will embody these values in your daily work. You will proactively help drive the
implementation process, taking ownership of your tasks and responsibilities to ensure the
successful completion of projects. Your strong teamwork and communication skills will facilitate
collaboration across departments, yielding high quality results. With a commitment to
accountability and integrity, you will ensure the implementation documentation and processes
meet the highest standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Flexible work from home options available.
