Service Appointment Coordinator - Binghamton, United States - Williams Auto Group
Description
Williams Toyota of Binghamton is hiring We are looking for an energetic, passionate individual to join our
TEAM as an
Appointment Coordinator at our dealership in Vestal, NY. This position plays a large role in the dealership and will be part of one of the volume sales leaders in the market. Williams Auto Group offers a fun, fast-paced work environment with a focus on our customers and helping our community. #TEAMWilliams #JoinTEAMWilliams
The Appointment Coordinator is responsible for setting service customer profit centers.
Essential Duties
- Downloads and follows up on all dealership manifest and opportunities lists.
- Answers all inbound profit center calls service and parts.
- Makes outbound prospecting calls inviting prospects to the dealership.
- Make CSI followup calls.
- Contacts all noshows to reschedule missed appointments.
- Advises customers on specialorder parts status, appointment reminders, and recall campaigns.
- Works on service drive contacting customers for test drive opportunities.
- Other tasks as assigned.
Marginal Duties
- Participates in community activities with product knowledge and informational sessions.
Qualifications
A successful Appointment Coordinator needs the product knowledge, professionalism and empathy that customers look for today. Communication is extremely important in a service department as it contributes to team-building with all dealership departments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Customer service experience helpful
- Retail experience helpful
Language Skills
- Bilingual is a Plus
Certificates, Licenses, Registrations
Manufacturer Training
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Pay:
From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Inperson
License/Certification:
- Driver's License (required)
Ability to Relocate:
- Binghamton, NY 13904: Relocate before starting work (required)
Work Location:
In person
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