Program Generalist - Houston, United States - Big Brothers Big Sisters Lone Star

Big Brothers Big Sisters Lone Star

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Would you like to go home every day knowing you
made a difference in the life of a child? If so, join the Big Brothers Big Sisters team and be an impact player making a difference in one of the most prominent agencies in the country.

Big Brothers Big Sisters has the following position available
:Program Generalist - Enrollment and Matching located in Houston, TX. Representing BBBS in Bay and Baytown.

Position Summary:

Provide direct delivery of Program services to agency clients and volunteers.

May be responsible for any or all Program functions in regional area to provide services to clients and volunteers from inquiry to match completion.

May assist with office duties such as answering the telephone, greeting guests, opening mail, etc.

Essential Functions, Responsibilities, and Activities:

CUSTOMER RELATIONS

Receive, process and followup with all volunteer inquiries, ensuring that all volunteers receive a strong selling proposition in order to move them from the point of first contact to active enrollment.
Input data and obtain all necessary information for screening and matching.

ENROLLMENT

Schedule and conduct volunteer and client enrollment for the agency's Community Based and School/Site Based Programs which includes interviews, individual orientations, child safety information, home assessments, and completion of any other required checks as required by BBBSA and the agency's Program Manual
Provide timely and comprehensive assessments and recommendations for participation in the program based upon interviews and other information from each volunteer and client

MATCHING

Research agency database to identify potential volunteer and mentee matches
Conduct phone calls with parent/guardians presenting potential volunteers for match and do the same with volunteers presenting potential mentees for match
Schedule Match Introductions for new matches with appropriate Match Support Specialists or for self
Conduct volunteer and client reassessments/updates

MATCH SUPPORT

Maintain a caseload of Community Based and/or School Based matches as assigned and provide match support and relationship development as defined in the Program Manual
Contact volunteers, parents and children according to agency standards based on length of match to:
Provide both on-going risk management and support to keep the match going
Discuss match activities, personal safety reminders, and goal accomplishments
Make assessments of individual training needs, information, and support needs for each participant; and
Share information about agency activities
Complete match closures and reengage volunteers, children and parents as appropriate after match closure

PROGRAM TRAINING & EVENTS

Organize and execute a variety of trainings and special events on a regular basis for match participants to enable stronger volunteer engagements and more sustainable, safe, and long lasting relationships.
Secure and steward new partnerships related to particular events and activities, tickets and opportunities, and facilitate the distribution of available tickets, etc.
Coordinate with internal colleagues to prepare and distribute complete messaging to match participants utilizing various electronic formats
Assist with the solicitation & distribution of gifts/special assistance to BBBS youth and families through the market's gift assistance programs, such as School Supply Drive, Holiday Gift Drive and others as appropriate for the market

ALL

Become familiar with community resources for client information/referral, share knowledge and information with staff members as appropriate
Attend and participate in all team, staff, and program meetings
Assist with agency special events as needed
Maintain state licensure, when applicable
Other duties as assigned

Education, Experience, and Other Requirements:

Bachelor's degree required, preferably in a social or human science, such as social work, sociology or psychology
One year experience in a social service field preferred
Prior experience with intake and assessment of adults preferred
Intermediate proficiency in Microsoft Word, Outlook and Excel with at least 45 words per minute, error free
Must be willing and able to work with diverse populations.
Flexibility and availability to work early evening weekday hours and occasional weekends, as well as travel in the assigned service area and to the DFW area occasionally

Aside from supporting a great mission, you will enjoy great benefits including retirement (matched); medical, dental and life insurance; HSA option; flexible spending account; education reimbursement, awesome time-off and casual dress.

Equal Opportunity Employer - M/F/V/D

No Phone Calls Please.

Pay:
$36,500.00 per year

Benefits: