- Provide system leadership, technical support, user support, technical orientation, and technical education activities to project teams and staff in areas of assigned oversight.
- Partnering with plants to gather requirements to formulate business specifications and translating those into application functionality.
- Documenting workflows and results of business analysis and obtaining sign-off on requirements.
- Manage Support desk tickets or ongoing support of application. Provide internal training of feature / enhancement or workflows from end to end for all relevant products to end users and help desk staff.
- Creation of training and process workflow documentation.
- Conduct training for system use and process workflows.
- Troubleshooting and issue resolution/remediation
- Work closely with software vendor's support team and be able to document replication steps for issues or specifications for software changes.
- Contribute to and maintain system standards.
- Research, develop, and implement innovative and where possible automated approaches for system or users' tasks.
- Identify approaches that leverage our resources and provide economies of scale.
- Travel to plant locations as needed for system implementations. This involves training end users and management in how to use the system. Also creating workflows for the plants to standardize certain aspects of the system for Enterprise use and reporting.
- Conduct both remote and on-site training sessions for users to learn the systems.
- Work with implementation team to set up new plants in the system and all that goes with implementing a new system.
- Use monitoring tools and log analysis to detect issues and proactively engage technical support if needed.
- Coordinate maintenance activities for vendor updates, patches, and hotfixes for the software, in accordance with company's patch management policy.
- Facilitate testing and approval for system updates and patches to ensure that they are working correctly.
- Security and Access Control
- Ensure that security measures are in place and regularly updated to protect against unauthorized access and data breaches.
- Validate application access is in line with enterprise access control policies and procedures to restrict access to sensitive data and applications.
- Regularly perform security audits to identify vulnerabilities and address security issues.
- Maintain accurate and up-to-date documentation of training documentation and workflow documentation.
- Maintain Enterprise SharePoint documentation site with latest versions of documentation and any other relevant information.
- Provide regular status reports as needed by management.
- Bachelor's degree in information technology or equivalent work experience
- 3+ years' experience in an Applications System Administration role, or similar role
- Excellent Communication skills
- Excellent Problem-solving skills.
- Experience with print MIS/ERP strongly preferred
- Experience with report writing (Crystal, SQL) a plus.
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Applications Systems Administrator - Kansas City, United States - Newcore Technology Group
Description
Job Description
Job DescriptionSalary:Newcore Technology Group provides flexible, scalable Information Technology staffing and consulting solutions that help clients and employees transform and evolve while delivering true business value.
We are assisting our client, a printing and digital media organization, in their search for a Systems Administrator. This is a direct hire, full-time, 100% remote position with some travel required.
JOB TITLE: Application Systems Administrator
POSITION SUMMARY
The Application Systems Administrator is a subject matter expert for designated programs and responsible for provisioning, supporting and/or coordinating installation & configuration, operation, maintenance and updating of the software, workflows and related infrastructure.
This individual participates in technical research and business analysis to enable continuing innovation and is responsible for ensuring the systems and related procedures adhere to organizational values while enabling staff, volunteers, and partners.
This role is often engaged in both project delivery as well as operational support. The ideal applicant will have print MIS/ERP application admin experience with operational expertise. This role may also participate in research and technical analysis for new needs related to the same systems that are assigned for support/oversight.
RESPONSIBILITIES
Team Engagement:
Training and Implementations
Regular Monitoring and Maintenance
Documentation and Reporting
QUALIFICATIONS / SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In keeping with company's philosophy that each individual should be encouraged to reach his or her full potential, and in compliance with the Americans with Disabilities Act (ADA), reasonable accommodations or modifications will be made for qualified individuals with disabilities to perform the essential functions of this position. Hours may vary depending on departmental staffing needs.
Have experience of at least one ERP package, either as an admin or as a power end user
FLSA STATUS: Exempt
TRAVEL: Travel to plant locations may be required during implementation. Estimated travel is 30%.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees.
Newcore Technology Group does not discriminate in employment opportunities, terms and conditions of employment, or practices. All qualified applicants will receive consideration for employment without regard to race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, protected veteran status, or any characteristic protected by law.
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