- Receiving inbound service phone calls and leads
- Identifying the client's needs and scheduling appointments
- Placing outbound phone calls to potential leads
- Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
- Contacting clients prior to appointment date to confirm appointment
- Mailing marketing letters to provided leads
- Following up post visit to ensure customer satisfaction
- High school diploma or equivalent
- Excellent oral, written and interpersonal communication skills
- Extensive customer service, sales, or telemarketing background
- Computer literacy, strong organizational and follow-up skills
- Ability to read and comprehend instructions and information
- Excellent problem solving skills
- Medical
- HSA Savings Plan
- Dental
- Vision
- 401(k)
- Basic Life Insurance
- Accident & Critical Illness Insurance
- Paid Training
- Short Term Disability
- Employee Purchase Program
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Customer Service BDC
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BDC Agent
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World Class Automotive Organization Dallas, United StatesJob Description · Job DescriptionPlanet Lincoln Dallas Love Field - Brand Specialist Receptionist/BDC Professional · Planet Lincoln Dallas Love Field is a progressive, luxury centric, growing dealership focused on a premium customer experience. At Planet Lincoln Dallas Love Fiel ...
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Business Development Center
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BDC Representative
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Snell Motor Company Dallas, United StatesSnell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa and Snell Collision. Family owned and operated; the Snell family began serving the Dallas community in 1973. · Snell Motor Company is seeki ...
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Bilingual Inbound Call Center Agent I
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AUTOMOBILE PROTECTION CORPORATION Dallas, United StatesJob Description · Job Description Summary · The BDC Agent I is responsible for supporting client inbound and outbound call campaigns and meeting and exceeding operations, sales, service, quality, and customer satisfaction performance metrics to help our clients deliver exceptiona ...
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BDC Representative
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Snell Motor Company Dallas, United StatesJob Description · Job DescriptionSnell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa and Snell Collision. Family owned and operated; the Snell family began serving the Dallas community in 1973 ...
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Inbound Call Center Agent II
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Go Luxury Auto Group Llc Dallas, United StatesBenefits: · Paid time off · Go luxury auto group LLC is a brand new boutique retail store, located in the design district, pronoun area in Dallas. Family owned and operated, We have been able to inquire about a facility that is over 24000 sf of space showroom and 3700 sf for stor ...
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Internet Director( only automotive Experience)
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Internet Director
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Go Luxury Auto Group Llc Dallas, United StatesGo luxury auto group LLC is a brand new boutique retail store, located in the design district, pronoun area in Dallas. Family owned and operated, We have been able to inquire about a facility that is over 24000 sf of space showroom and 3700 sf for storage. Go luxury auto group LL ...
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SAP ABAP Developer
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Appointment Specialist
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Clay Cooley Auto Group Irving, United StatesAutomotive Service Appointment Specialist (BDC) · The Clay Cooley Automotive Group's journey to success is rooted back 25 years ago to Clay's early experiences in DFW's automotive industry. As a premier dealer group, we continue to provide the best buying experience and we need ...
Service BDC - Dallas, United States - Freeman Auto Group
Description
Job Description
Job DescriptionBusiness Development Center (BDC) Representative - Freeman Toyota
The Business Development Center Representative is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments for the Service Associates.
The BDC Representative interacts daily with the BDC Manager, Service Associates, Service Managers, support staff and customers.
Responsibilities
Requirements
Education and/or Experience
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
Benefits
About Us
Freeman Toyota and Freeman Honda is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.
Apply today
