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    Bi-Lingual English/Spanish Customer Service Representative for Busy Multi-Dealership BDC - Fort Worth, United States - Hiley Hyundai of Burleson

    Hiley Hyundai of Burleson
    Hiley Hyundai of Burleson Fort Worth, United States

    2 weeks ago

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    Description

    At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

    Benefits

    Medical and Dental

    Paid Time Off

    Competitive Pay and Bonus Structure

    Life Insurance

    Professional Development

    Holiday Pay

    401(k) available at most locations

    Merit increase after 90 day probationary period, upon passing your evaluation

    Responsibilities

    Answer customer calls and establish follows-up with service appointments.

    Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.

    Provide customers with initial product information and direct them to the appropriate dealership resources.

    Follow up with missed appointments

    Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.

    Utilize BDC tracking system daily.

    Qualifications

    - Bi-lingual English/Spanish

    At least one previous role based in customer service experience

    Excellent teammate with collaborative attitude and eagerness to improve

    Prompt and courteous demeanor

    Positive and hardworking personality

    Strong computer skills, including Word, Excel and Outlook (and preferably dual-screen experience)

    Able to work any days/hours the BDC is open

    Automotive knowledge a plus

    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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