B2b Cabinetry Customer Service Representative - Sayreville, United States - WoodConcept Cabinetry

Description

• Generate sales estimates based on customers' cabinet orders in QuickBooks
• Manage high volume incoming calls from customers regarding their cabinet orders
• Followup with customers on pending orders for confirmation
• Process customers orders after confirmation in collaborating with the warehouse team
• Work with warehouse department on scheduling pickup/delivery and to ensure smooth customer pick up
• Work with drivers for any delivery matters
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Manage RMA requests
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

• High level of attention to details
• 4year degree preferred
• 23 years of proven B2B customer support experience or experience as a client service representative (preferred in cabinetry industry)
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Strong attention to details
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient with MS Office Product Suite, Intuit QuickBooks

• Onthejob training
• Paid time off
• Parental leave

• 1 year

• 8 hour shift

• Monday to Friday

• Inperson
• Office

• Customer service: 2 years (preferred)
• QuickBooks: 2 years (preferred)

• Chinese (preferred)
• Spanish (preferred)

• Sayreville, NJ: Relocate before starting work (required)